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Blog

Talking heads
Mark McGinn
Communication – What They Don’t Know CAN Hurt IT

As the Managing Director of an IT company, travel and meetings form a big part of my role and a

Read More
Mark McGinn December 12, 2018
ITSM18 Balloons
Lynda Cooper
Relating the ITSM18 messages to the New Edition of ISO/IEC 20000-1

As the project editor of ISO/IEC 20000-1, I spoke on day one of the 2018 Annual itSMF UK Conference (ITSM18)

Read More
Lynda Cooper December 7, 2018
Raymond Paxton
DevOps in Practice – A Simulation Approach

I recently had the privilege to attend an award-winning DevOps in-room simulation, hosted by itSMF UK, Sofigate, and G2G3 in

Read More
Raymond Paxton December 5, 2018
Future Path
Barclay Rae
Service Management – More Relevant Now Than Ever

As the dust settles on itSMF UK’s Annual Conference (ITSM18) and some of the great content that was shared and

Read More
Barclay Rae December 4, 2018
Love hearts
Richard Horton
The Importance of Mental Health and Wellbeing

This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is

Read More
Richard Horton November 29, 2018
TJ SANE
Karen Ferris
Change is Constant. Game On!

This year’s itSMF UK conference had many themes flowing through it but one that stood out from the rest was

Read More
Karen Ferris November 28, 2018
Remain Relevant
Paul Wilkinson
If You Want to Remain Relevant it Starts with YOU Taking Action!

The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly

Read More
Paul Wilkinson November 27, 2018
Next Step
Barclay Rae
ITIL 4 – The Differences, Content, and Value

It’s been more than ten years since the last major re-write of ITIL, and in that time our world and

Read More
Barclay Rae November 21, 2018
Bots
Jack Geron
Hybrid Service-Bots and Ultimate AI

This article was contributed by Jack Geron, CTO at That’s IT, responsible for IT Care Center. You’re in New-York city

Read More
Jack Geron November 15, 2018
Complexity
Duncan Watkins
Complex Systems Break – The Changing Approach to Incident Management

The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology

Read More
Duncan Watkins November 14, 2018
cyber security
Martin Huddleston
No Service Management No Cyber Security

Cyber security is no different from any other management activity, the theory is straight forward and well known, and execution

Read More
Martin Huddleston November 13, 2018
Relevant or not?
Ken Wilson
Are We Still Relevant to You?

As part of the founding itSMF UK group, I attended the first UK Conference in Stratford 27 years ago as

Read More
Ken Wilson November 8, 2018
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