itSMF UK delivers a broad range of events for our members including masterclasses, regional meet-ups, service management technology forums (SMtech) and our Annual Conference & Awards. Below you’ll find an overview of each event type and the differences between them. If you’d like to take a look at our upcoming events, please view our event calendar.


itSMF UK Events:
a new line-up for 2019

itSMF UK will be rolling out a range of new events during 2019. Here’s a quick guide to some of the topics and forums that will be available.

Annual Conference & Awards

Our flagship conference takes place in November and features inspiring keynotes, educational breakouts, interactive workshops, vendor exhibition and networking opportunities. We also take the opportunity to celebrate industry expertise and achievements with our Professional Service Management Awards dinner!


Our masterclasses are generally led by an established ‘name’ in service management, and are aimed at those with more knowledge of the subject matter. Masterclasses have an interactive format, exploring key ITSM-related topics, and encouraging attendees to share their own experiences with other delegates.

SMtech Forums

Find the ideal partner to solve your business needs, and without the awkward conversations and endless hours of online research. SMtech events provide the information, contacts, and insight you need, all under one roof. Each bi-monthly event will focus on a particular area of service optimisation and development.

Regional Member Meet-ups

These events provide a great opportunity to link up with other professionals to discuss burning service management issues in a relaxed environment. The current regional areas are London and South East, Midland and East Anglia, South West and Wales, North, Scotland, and Northern Ireland.

Free Members Event - SIGs

The primary role of SIGs is to develop thought-leadership and practical guidance in particular focus areas, and to disseminate findings through articles and whitepapers and through presentations at our regional events and annual conference. Our current SIGs are Service Transition, Continual Service Improvement, Service Design, Problem Management, Service Integration (SIAM), and Service Level Management.