itSMF UK runs a broad range of events for both members and non-members including workshops, masterclasses, regional meet-ups, Special Interest Groups (SIGs), seminars, and our Annual Conference. Below you’ll find an overview of each event type and the differences between them. If you’d like to take a look at our upcoming events, please view our event calendar.

Annual Conference

Our flagship event takes place in November and offers attendees with the opportunity to participate in a variety of service management-based presentations and interactive workshops. In addition there is vendor exhibition and multiple networking opportunities.


Our workshops cover a range of essential service management topics in a relaxed environment, with between 10 and 15 attendees. Lasting a full day, normally from 9.30-4.30, the events follow a basic format but also allows some flexibility so that the facilitator can cover issues of direct concern to delegates. The core elements are:

Debunking the Hype

Separating the hard facts from the myths

10 Things About The Subject

Based on our members’ first-hand knowledge rather than the textbook theory

Practical Case Study

A chance to examine our detailed case-study and share experiences and war-stories

Resources & Information

To share back in your organization


Our masterclasses are generally led by an established ‘name’ in service management, and are aimed at those with more knowledge of the subject matter. Masterclasses have an interactive format, exploring key ITSM-related topics, and encouraging attendees to share their own experiences with other delegates.

Seminar Events

Our Seminar events are somewhat larger, with 50+ delegates and two or three sponsors. Seminar events address broader topics, such as ITSM professionalism or digital transformation, and normally include presentations from four to six speakers over the day.

Free Members Event - Regional

These events focus on topics of particular interest to members, similar to seminars but with fewer structured speaker sessions and more discussion and networking. The current regional areas are London and South East, Midland and East Anglia, South West and Wales, North, Scotland, and Northern Ireland.

Free Members Event - SIGs

The primary role of SIGs is to develop thought-leadership and practical guidance in particular focus areas, and to disseminate findings through articles and whitepapers and through presentations at our regional events and annual conference. Our current SIGs are Service Transition, Continual Service Improvement, Service Design, Problem Management, Service Integration (SIAM), and Service Level Management.