SM Forum – SIAM: directions and challenges
Service Integration and Management (SIAM) has seen significant advancements over the past decade. This SM Forum brings together a distinguished line-up of industry leaders and practitioners to explain how SIAM is evolving to accommodate a rapidly changing business world.
AGENDA
Topics will include:
SIAM 2030: Built to Evolve in a Complex, Multi-Provider World – Steph Ward, Scopism
As multi-provider environments become more complex and business-critical, SIAM must evolve beyond static models. This session explores the signals shaping SIAM’s direction towards 2030, bringing together adaptability, human judgement, data-informed decision-making and responsible governance in an increasingly automated, enterprise-wide landscape. It also considers what this means for how organisations prepare for what comes next.
SIAM and AI: a Deep Dive into a new BoK Compendium – Chevonne Hobbs, CGI
This session focuses on AI and automation – the themes of the one of the key new compendiums that complement the core SIAM Body of Knowledge – considering how AI is transforming Service Integration and Management through improved efficiency, predictive insights, and automation of operational processes. The session highlights practical use cases, the benefits to organisations, and how these technologies enhance decision-making and service quality, with some guidance on governance considerations and a future outlook for AI-driven SIAM models.
SIAM in Action: Onboarding & Transition Activities where a Single Service Provider joins an Eco-system – Scott Manning, Apache iX
A recent case study of integration, transition and onboarding compliance for a single service provider replacing a consortium, with a defined service management framework and joining a public sector eco-system. This session provides a real-world, working level view of SIAM in action. It provides an insight into what went well, where we can all improve, assumptions, data preparedness and overall lessons learned.
Panel discussion
We’ll round off the event with a discussion between speakers and attendees, covering any SIAM-related questions and issues.
Delivery Platform
This online event will be delivered using the Zoom platform.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 4 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
Places are available to itSMF UK members and non-members for FREE.
