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September 2019

Masterclass – People Management Skills

September 12, 9:30 am - 4:30 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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Birmingham

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Member Meet-up – Chippenham

September 12, 9:30 am - 3:30 pm
SCISYS UK, Chippenham, Methuen Park
Chippenham, Wiltshire SN14 0GB United Kingdom
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This Service Improvement themed Member Meet-up event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – Change and Release Management

September 16, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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SMtech forum – Asset Management Solutions

September 24, 9:30 am - 4:30 pm
Good Hotel, London, Western Gateway, Royal Victoria Dock
London, E16 1FA United Kingdom
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Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

September 25, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Masterclass – DevOps Simulation

September 27, 9:30 am - 4:30 pm
National Institute for Health Research, Leeds, 21 Queen Street
Leeds, West Yorkshire LS1 2TW United Kingdom
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This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Member Meet-up – Belfast

September 27, 9:30 am - 3:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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October 2019

Masterclass – What, Where, When, Why, How of ISO/IEC 20000

October 3, 9:30 am - 4:00 pm
etc.venues Victoria, 1 Drummond Gate, Pimlico
London, London SW1V 2QQ United Kingdom
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Birmingham

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.

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Masterclass – ITIL 4 in Action Simulation

October 3, 9:30 am - 4:00 pm
London (venue TBC) London, United Kingdom

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Masterclass – ITIL 4 in Action Simulation

October 4, 9:30 am - 4:00 pm
Network Rail Manchester, Square One, 4 Travis Street
Manchester, Greater Manchester M1 2NY United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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