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February 2019

Masterclass – Major Incident Management

February 22, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Member Meet-up – Newcastle

February 26, 9:30 am - 4:00 pm
HMRC Newcastle, Business Events Centre, Benton Park View, Benton Park Road
Newcastle Upon Tyne, NE98 1ZZ United Kingdom
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Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

February 28, 9:30 am - 4:30 pm
&Meetings Paddington, 5 Merchant Square, Paddington
London, London W2 1AY United Kingdom
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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March 2019

Masterclass – Problem Management

March 7, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Underground

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Preparing for ITIL 4

March 11, 10:00 am - 4:00 pm
Forrester Research, 265 Strand
London, London WC2R 1BH United Kingdom
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This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.

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Masterclass – Digital Capabilities Management Model

March 14, 9:30 am - 4:30 pm
Glasgow (venue TBC) Glasgow, United Kingdom

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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Masterclass – Change and Release Management

March 18, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
Bridge in London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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SMtech forum – Asset Management Solutions

March 19, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Join us on 19th March in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Member Meet-up – Bristol

March 21, 9:30 am - 4:00 pm
Hewlett Packard Enterprise Bristol, Filton Road
Stoke Gifford, Bristol BS34 8QZ United Kingdom
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Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.

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Masterclass – Business & IT Alignment

March 27, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of London

IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?

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