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April 2021

Community of Practice – Strategy and Planning Meeting

April 16, 11:00 am - 12:00 pm
Online Delivery
Free

Following the official Communities of Practice kick off on 5th of March, Mark Burgess, Group chair, will facilitate the second meeting for the current community members.

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Webinar – Getting started with a Cloud Centre of Excellence (CCOE)

April 20, 12:00 pm - 1:00 pm
Online Delivery
Free

This webinar will explain what a CCOE is and how to establish one that will be effective and which delivers results. Also, find out why you should not outsource a CCOE, and how to get started with developing a CCOE for your own organisation.

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Online Masterclass – Knowledge Management (KCS)

April 20, 1:00 pm - April 21, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Community of Practice – Management of Service Meeting

April 21, 12:00 pm - 1:00 pm
Online Delivery
Free

Following the success of the first meeting, the second meeting for this Community of Practice will give the community the chance to plan the way forward for future meetings

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Webinar – Getting started with ITIL 4 Direct, Plan and Improve

April 22, 1:00 pm - 2:00 pm
Online Delivery
Free

Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organizational change management, and much more.

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Online Masterclass – Value Stream Mapping

April 27, 9:30 am - 4:30 pm
Online Delivery
£295

Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

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Webinar – Getting started with ITIL 4 Drive Stakeholder Value

April 29, 12:00 pm - 1:00 pm
Online Delivery
Free

The Drive Stakeholder Value book is one of the most “fresh thinking” of the ITIL4 Managing Professional publications, but still very useful and practical. This webinar will not only provide you with knowledge of what the DSV book is all about. It will also cover why it is so urgently needed.

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May 2021

Online Member Meet-up – May 2021

May 11, 12:00 pm - 2:00 pm
Online Delivery
Free

itSMF UK are delighted to welcome Gareth Farr from SCC as the lead presenter of our next online Member Meet-up event who is Head of Service Operations for SCC, leading the delivery of Incident, Problem, Change, SACM and Integration services both internally and across SCC's customer portfolio

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Leadership Council Meeting

May 12, 12:00 pm - 1:00 pm
Online Delivery
Free

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.

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Online Masterclass – Cloud Centre of Excellence

May 13, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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