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January 2021
Online Event – Launching the NEW Communities of Practice
The NEW itSMF UK Communities of Practice will provide the opportunity to bring together like-minded professionals to focus on areas of common interest and allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.
Find out more »Webinar – Getting started with Value Stream Mapping
This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.
Find out more »February 2021
Online Masterclass – Problem Management
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Find out more »Webinar – Getting started with blending best practice frameworks
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Find out more »Online Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Find out more »Online Masterclass – Value Stream Mapping
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
Find out more »March 2021
Online Masterclass – The Kanban Method
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
Find out more »Webinar – Getting started with Business Continuity
Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture.
Find out more »Online Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Find out more »Webinar – Getting started with a Cloud Centre of Excellence (CCOE)
This webinar will explain what a CCOE is and how to establish one that will be effective and which delivers results. Also, find out why you should not outsource a CCOE, and how to get started with developing a CCOE for your own organisation.
Find out more »