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February 2019
Masterclass – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Find out more »Member Meet-up – Newcastle
Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.
Find out more »Masterclass – Designing Your Operating Model using the Operating Model Canvas
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
Find out more »March 2019
Masterclass – Problem Management
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
Find out more »Preparing for ITIL 4
This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.
Find out more »Masterclass – Digital Capabilities Management Model
Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.
Find out more »Masterclass – Change and Release Management
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
Find out more »SMtech forum – Asset Management Solutions
Join us on 19th March in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.
Find out more »Member Meet-up – Bristol
Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.
Find out more »Masterclass – Business & IT Alignment
IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?
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