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July 2020

Online Masterclass – Software Asset Management

July 7, 9:30 am - 4:30 pm
Online Delivery

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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Online Masterclass – What, Where, When, Why, How of ISO/IEC 20000

July 14, 9:30 am - 4:30 pm
Online Delivery

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explores how it can be applied in today's service-focused organisations.

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Online Member Meet-up

July 24, 12:00 pm - 1:30 pm
Online Delivery

Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.

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Online Masterclass – Essence of Experience (XLA)

July 29, 9:30 am - 4:00 pm
Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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Webinar – Managing the remote IT estate with the Intel vPro® Platform

July 30, 1:00 pm - 2:00 pm
Online Delivery

This webinar showcases the business benefits of the Intel vPro Platform in the current uncertain climate, the long-term benefits of the technology and gives an insight into some free and under-used tools already available to IT organisations.

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Online Masterclass – Pragmatic Continual Improvement

July 31, 9:30 am - 4:30 pm
Online Delivery

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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August 2020

Online Masterclass – Major Incident Management

August 13, 9:30 am - August 14, 1:00 pm
Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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September 2020

Online Masterclass – Post Incident Review

September 10, 9:30 am - September 11, 1:00 pm
Online Delivery

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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Webinar – Getting started with Digital Transformation / Evolution

September 11, 12:00 pm - 1:00 pm

This session will help you no matter where you are in your journey as it is focused on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays in digital transformation and evolution, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.

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Masterclass – Change and Release Management

September 17, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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