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January 2020

Webinar – Getting started with Knowledge Management

January 28, 1:00 pm - 2:00 pm

This webinar will cover tips, tricks and recommendations from a Knowledge Management expert on how to get started on the journey to effective and sustainable knowledge sharing across your teams.

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Masterclass – Major Incident Management

January 30, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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February 2020

Webinar – Getting started with the Service Catalogue

February 10, 12:00 pm - 1:00 pm

This webinar is for organisations who want to progress with Service Catalogue or an approach that gives them strategic visibility and control over their service portfolio. Many organisations struggle to achieve consensus around what is needed from Service Catalogue and the process of moving forward and getting started can be frustrating and repeatedly stalled.

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Masterclass – Problem Management

February 11, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – DevOps Simulation

February 12, 9:30 am - 4:00 pm
BT Tower, 45 Maple Street
London, London W1T 4BG United Kingdom
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This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – ITIL 4 in Action Simulation

February 13, 9:30 am - 4:00 pm
BT Tower, 45 Maple Street
London, London W1T 4BG United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Webinar – Getting started with Major Incident Management

February 25, 12:00 pm - 1:00 pm

Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery.

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March 2020

Masterclass – Lean IT

March 3, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts, as defined by the Lean IT Association, and give you an understanding of key Lean IT principles and techniques.

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Masterclass – Customer Care Skills for the Service Desk

March 5, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Member Meet-up – Staines

March 12, 10:00 am - 4:00 pm
ServiceNow Staines, Strata Building, 1 Bridge Streeet
Staines, Surrey TW18 4TW United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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