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March 2020

Member Meet-up – Leeds

March 31, 9:30 am - 4:00 pm
University of Leeds, Devonshire Hall, Devonshire Hall, Cumberland Rd
Leeds, West Yorkshire LS6 2EQ United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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April 2020

Webinar – Getting started with Continual Improvement

April 3, 1:00 pm - 2:00 pm

In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.

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Webinar – Getting started with Problem Management

April 21, 12:00 pm - 1:00 pm

Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

April 23, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Online Masterclass – Service Catalogue

April 28, 9:30 am - 4:30 pm
Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Online Masterclass – People Management Skills

April 29, 9:30 am - 4:30 pm
Online Delivery

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Online Masterclass – Change and Release Management

April 30, 9:30 am - 4:30 pm
Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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May 2020

Webinar – Getting started with ITIL 4 High Velocity IT

May 1, 12:00 pm - 1:00 pm

High Velocity IT is about using digital technology to do business significantly differently, or do significantly different business. During this webinar Mark Smalley introduces ITIL 4 High Velocity IT and explores some plausible first steps.

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Online Masterclass – Post Incident Review

May 14, 9:30 am - May 15, 1:00 pm
Online Delivery

Join us for this one day Kepner-Tregoe masterclass designed for Major Incident Managers, Problem managers, and others responsible for creating effective Post-Incident review reports.

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Masterclass – Knowledge Management (KCS)

May 19, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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