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October 2019

SIG Focus Day – ITIL 4 & Problem Management

October 22, 9:30 am - 3:30 pm
Waitrose Conference Centre Bracknell, Willoughby Road
Bracknell, Berkshire RG12 8FD United Kingdom
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The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.

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Masterclass – IT4IT Simulation

October 23, 9:00 am - 5:00 pm
Fujitsu Services, Baker Street, 22 Baker Street
London, London W1U 3BW United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.

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Masterclass – Software Asset Management

October 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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Member Meet-up – Edinburgh

October 29, 10:00 am - 3:00 pm
The University of Edinburgh, Argyle House, 3 Lady Lawson Street
Edinburgh, EH3 9DR United Kingdom
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Edinburgh

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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November 2019

Masterclass – Supporting Emerging Tech in ITSM & TOGAF

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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Masterclass – IT Service Continuity Management

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Bridge in London

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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ITSM19 – Annual Conference, Exhibition and Awards

November 18, 8:00 am - November 19, 5:00 pm
etc Meetings (conference), 155 Bishopsgate
London, EC2M 3YD United Kingdom
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With presentations from organisations such as the Bank of England, BAE Systems, Danske Bank, Vocalink Mastercard, the Home Office, HM Land Registry, Johnson & Johnson, the Economist Group and OVO Energy, we can guarantee the best-quality networking experience in the business.

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Professional Service Management Awards and Gala Dinner 2019

November 18, 7:00 pm
155 Bishopsgate, London EC2M 3YD, Piccadilly
London, W1J 7BX United Kingdom

At PSMA19 we will be celebrating the hard work, dedication, and innovation that ITSM professionals have shown throughout the year. Take a look at the award categories, award nominees, ticket cost, and sponsorship cost here.

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Masterclass – Customer Care Skills for the Service Desk

November 28, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Problem Management

November 28, 9:30 am - 4:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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