The Professional Service Management Framework (PSMF) offers a new way to encourage professionalism and personal development in service management. While other roles and career paths are widely understood, the service management profession is not clearly defined or appreciated. Our roles require a number of skills and competencies beyond our technical capability, such as business knowledge, leadership, and communication.

PSMF is a competency model which defines a professional identity for the service management industry. Whether you’re an individual practitioner or an enterprise organisation, PSMF is a way to recognise the full value of your contribution. The framework of 42 competency areas helps organisations and individuals identify and foster the skills needed in today’s service environment; not just the core technical capabilities defined within IT service management but the interpersonal, business and leadership skills that are increasingly in demand in a world of service integration and agile working.


Find out more about PSMF by visiting the PSMF website