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PSMA24 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.
This years awards ceremony took place in Reading and and you can now find details of all the winners below – including links to all the finalists supporting videos and blogs.
A big thank you to everyone who made a submission and to all the judges for their time and dedication.
Congratulations to all our winners!
A MASSIVE THANK YOU TO OUR PSMA24 SPECIAL GUEST:
ELLIE TAYLOR
Awarded to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built trusted relationships with the business to co-create value or adapted their ways of working to support business innovation while simultaneously improving the maturity of service management within their organisation.
MORE INFORMATION ON THE SERVICE MANAGEMENT TEAM AWARD
2024 FINALISTS:
DirectLine Group Service Architecture & Enablement
DWP Children Live Service Support
Vodafone Global Service Management
AND THE WINNER IS: Direct Line Group
Awarded to an organisation that has completed a service transformation project or implemented a solution to a significant service-related issue in the last year, either alone or in partnership with one or more service providers. The successful organisation or partnership will have demonstrated ingenuity in their approach, highly effective management skills, excellent communications and stakeholder engagement, and efficient use of available resources. In addition, the organisation may have adapted new or agile ways of working in order to innovate at velocity.
MORE INFORMATION ON THE SERVICE INNOVATION AWARD
2024 FINALISTS:
Arup Change & Configuration Management
BT Business Managed Service Configuration Management
Square Enix Service Management
Vodafone Service Management/DevOps Integration
We’d like to thank all 37 teams for taking the time to participate in our second ever itSMF UK Challenge Cup competition.
Each team, with a maximum of 4 players per team, competed against other member organisations by playing the RUN-IT simulation from SXP. The essence of the RUN-IT simulation was for each team to run the IT services for an airline, ‘Global Air’. Although fictitious, the Global Air business model is based on a real airline and the strategies and their impacts in the simulation are based on industry researched and recognised metrics, adding to the realism of the experience.
Alongside the learning experience, there was of course a competitive element PLUS a charity donation of £1,000 to be made on behalf of the winning team. This year the team nominated the ‘Help for Children with Cancer’ organisation – a very worthy cause.
AND THE WINNERS IS: Team GLEIF
Awarded to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.
MORE INFORMATION ON THE YOUNG ITSM PROFESSIONAL AWARD
2024 FINALISTS:
Shannon Metcalfe, Barclays (video withheld)
AND THE WINNERS IS: Shannon Stronge, BT
HIGHLY COMMENDED: Rhys Elis Jones, CGI
The Content of the Year award is decided through a member vote, which this year included a choice of 13 articles published on the itSMF UK website during 2024. All members are encouraged to submit articles, blogs or vlogs for publication (please send an outline or the completed article to [email protected]), as this is one of the most effective ways of sharing service management views and experiences and of encouraging debate and the formation of new ideas. This year’s finalists (with the title of their article) are:
2024 FINALISTS:
Daniel Breston, retired – The Big 5 in ITSM: addressing the mental health crisis
Barry Corless, CGI – The Golden Guidelines of ITSM practice ownership
Simon Rolley, DWP – Business transformation at Bletchley
AND THE WINNER IS: Barry Corless, CGI
The Ashley Hanna Contributor of the Year Award is presented to an individual who has made a very significant contribution to the service management profession, either as an itSMF UK volunteer, as a highly dedicated team member within their own ITSM organisation, or in some other way within the community. The individual may be well known for their commitment and achievements, but equally we’d like to hear about any ‘unsung heroes’ who consistently go the extra mile. This award is named in memory of a truly dedicated ITSM professional and itSMF UK volunteer – Ashley Hanna .
MORE INFORMATION ON THE ASHLEY HANNA CONTRIBUTOR AWARD
2024 FINALISTS:
Sally Bogg, NHS Digital
Kirsten Elsworth, Barclays Bank
Neil Keating, Bright Horse
Stephanie Ward, Scopism
Dave Jones was a popular member of itSMF UK and an influential service management professional for many years. This award, recently introduced in his memory, highlights the achievements of an individual who has demonstrated inspirational leadership within the ITSM world over a significant period.
AND THE WINNER IS: Simone Jo Moore
Presented annually to an individual who, in the judges’ view, has made a sustained and outstanding contribution over a number of years to the field of IT service management and to itSMF UK. It is the organisation’s ultimate recognition for IT service management professionals.
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