PSMA24 Awards

PSMA24 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.

Nominations for the ITSM Team of the Year, Service Innovation, Young ITSM Professional, and Ashley Hanna Contributor of the Year awards have now closed and the finalists are listed below. Look out for your chance to vote in the Content of the Year award later this month!

You can book a place at the Awards Dinner on 11th November, where all the winners will be announced, via the ITSM24 conference page.

WE’RE DELIGHTED TO ANNOUNCE OUR PSMA24 SPECIAL GUEST:

ELLIE TAYLOR

Ellie is a very popular comedian, actress, model, and presenter best known for her appearances in:

8 Out Of 10 Cats
Live at the Apollo
Mock the Week
The Great British Pottery Throwdown
Strictly Come Dancing
The Mash Report
Ted Lasso.

AWARD CATEGORIES

SERVICE MANAGEMENT TEAM OF THE YEAR

Awarded to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built trusted relationships with the business to co-create value or adapted their ways of working to support business innovation while simultaneously improving the maturity of service management within their organisation.

MORE INFORMATION ON THE SERVICE MANAGEMENT TEAM AWARD

2024 FINALISTS:

DirectLine Group Service Architecture & Enablement

DWP Children Live Service Support

Vodafone Global Service Management

LAST YEAR’S WINNER: BT – ITIL Practice & Control

SERVICE INNOVATION OF THE YEAR

Awarded to an organisation that has completed a service transformation project or implemented a solution to a significant service-related issue in the last year, either alone or in partnership with one or more service providers. The successful organisation or partnership will have demonstrated ingenuity in their approach, highly effective management skills, excellent communications and stakeholder engagement, and efficient use of available resources. In addition, the organisation may have adapted new or agile ways of working in order to innovate at velocity.

MORE INFORMATION ON THE SERVICE INNOVATION AWARD

2024 FINALISTS:

Arup Change & Configuration Management

BT Business Managed Service Configuration Management

Square Enix Service Management

Vodafone Service Management/DevOps Integration

LAST YEAR’S WINNER: Vodafone

YOUNG ITSM PROFESSIONAL OF THE YEAR

Awarded to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.

MORE INFORMATION ON THE YOUNG ITSM PROFESSIONAL AWARD

2024 FINALISTS:

Rhys Elis Jones, CGI

Anna Hyland, Brillio

Shannon Metcalfe, Barclays (video withheld)

Shannon Stronge, BT

LAST YEAR’S WINNER: Emma Irwin – BT

ASHLEY HANNA CONTRIBUTOR OF THE YEAR

The Ashley Hanna Contributor of the Year Award is presented to an individual who has made a very significant contribution to the service management profession, either as an itSMF UK volunteer, as a highly dedicated team member within their own ITSM organisation, or in some other way within the community. The individual may be well known for their commitment and achievements, but equally we’d like to hear about any ‘unsung heroes’ who consistently go the extra mile. This award is named in memory of a truly dedicated ITSM professional and itSMF UK volunteer – Ashley Hanna .

MORE INFORMATION ON THE ASHLEY HANNA CONTRIBUTOR AWARD

2024 FINALISTS:

Sally Bogg, NHS Digital

Kirsten Elsworth, Barclays Bank

Neil Keating, Bright Horse

Stephanie Ward, Scopism

LAST YEAR’S WINNER: Keith Reeves – Digital Health and Care Wales