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Online Masterclass – Business & IT Alignment

Online Delivery

Are you achieving the right balance between IT performance, conformance and business/IT alignment? We’re swamped with tools and frameworks, but unless we choose the right one for the job we’re bound to fail. The more guidance systems we have to help the more accurate we can be at focusing our efforts. In this Masterclass, we will explore what those multiple guidance systems are, and how they can be used most effectively to generate value for the organisation.

£295

Online Masterclass – Implementing XLAs

Online Delivery

This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Online Masterclass – Post Incident Review

Online Delivery

Designed for those responsible for creating effective Post-Incident review reports, this event offers a straightforward way to show the relationships between a variety of different causal factors, in a practical case-led event.

£295

Online Masterclass – Sustainability

Online Delivery

This masterclass covers key elements of sustainability, as can be applied to service management including presentations and discussions in groups to review definitions and applications of sustainability.

£295

Online Masterclass – Availability and Capacity Management

Online Delivery

Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.

£295

XLA24 – Experience Management & XLAs

Mercedes-Benz World Booklands Drive, Weybridge, Surrey, United Kingdom

Experience Management & XLAs - open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!

Free