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Online Masterclass – Re-imagining the CAB

Online Delivery

This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.

£295

Webinar – Exploring current ITSM trends

Online Delivery

The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about the trends shaping ITSM in the coming years.

Free

Online Masterclass – Problem Management

Online Delivery

Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.

£295

Online Masterclass – IT Asset Management

Online Delivery

IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.

£295

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Armed Forces COP – ITSM within Defence Industry

Online Delivery

Join us as part of the Armed Forces Community of Practice (COP) — whether you're an existing member or new to our group — as we continue exploring ways to serve this community.

Free

Women in ITSM CoP – Speed Networking & Hot Topics in Service Management

Online Delivery

Following the success of our International Women's Day event for this community, we'd like you to join us to further strengthen some of the relationships in our network. Come and connect with the Women in ITSM network for an energising session of speed networking and real talk on the trends shaping our industry today.

Free

Online Masterclass – Digital Operating Model

Online Delivery

We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.

£295

SM Forum – SIAM future directions

Online Delivery

This SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors and delving into the 2025 SIAM Body of Knowledge (BoK). With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.

Free