itSMF UK is a not-for-profit independent company (limited by guarantee) set up in 1991. Our member organisations are key to everything we do, and are ultimately responsible for our direction.
Mission Statement
Our mission is to provide a thriving industry forum for all parties engaged in the field of IT service management (ITSM) in the UK, enabling our members to actively exchange views, share experiences, and participate in the continual development, improvement and promotion of ITSM knowledge, best practice, and standards.
- View our articles of association
- View our data protection policy
- View our social media policy
- View our acccessibility statement
- View our by-laws
- View our Directors’ code of conduct
Guiding Principles
- “For the members” – the uppermost consideration in the development of itSMF UK.
- “Independent” – itSMF UK should not be unduly dominated or influenced by any single member, supplier, or stakeholder.
- “Not-for-profit” – itSMF UK has no commercial shareholders: any operating surplus is to be reinvested into the organisation for all members’ equal benefit.
- itSMF UK will maintain membership of, and fully support, the itSMF International movement and ensure the views of UK members are duly represented.
- itSMF UK will be professionally led and managed.
Our Board Members
itSMF UK is led and overseen by a Board of Directors, made up of elected and appointed members (see Board member profile for more information). Day-to-day running of itSMF UK is handled by our Staff Operations Team.
Karen Brusch
Nationwide Building Society (Corporates and Large Enterprises)
Claire Burn
University of Northumbria (Member Groups)
Dave Walker
ITSM Consultant (Individual Members)
Nathan McDonald
Deloitte (Conference)
Claire Drake
Fujitsu (Operations Liaison)
Adrian Chiffi
CGI (PSMF)
Rosemary Gurney
Global Knowledge (itSMF International)
Yogesh Patel
Independent Consultant (Finance)