For many years the Professional Service Management Awards (PSMA) have provided an opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.
The roll call of illustrious winners can be found below. Some of the categories have changed, but our finalists continue to lead the way across the whole service management profession. If you’re interested in joining them, look out for this year’s call for nominations.
2025 Awards special guest – Mark Watson
Paul Rappaport Lifetime Achievement award
Claire Agutter
Dave Jones Inspirational Leadership award
Lynda Cooper
Ashley Hanna Contributor of the Year
Chevonne Hobbs, CGI
Young Professional of the Year
Chloe Mackay, VOIS (Highly Commended – Joshua Nicholl, Irwin Mitchell)
Content / Thought Leadership of the Year
Rachael Elliot, CGI
Team of the Year
BT
Service Innovation of the Year
Manchester Metropolitan University
Experience awards
Customer Experience: Brillio (Highly Commended – Ministry of Justice)
Challenge Cup
Vodafone/VOIS
2024 Awards special guest – Ellie Taylor
Paul Rappaport Lifetime Achievement award
Daniel Breston
Dave Jones Inspirational Leadership award
Simone Jo Moore
Ashley Hanna Contributor of the Year
Sally Bogg, NHS Digital
Young Professional of the Year
Shannon Stronge, BT (Highly Commended – Rhys Elis Jones, CGI)
Content / Thought Leadership of the Year
Barry Corless, CGI
Team of the Year
Direct Line
Service Innovation of the Year
Square Enix
Challenge Cup
GLEIF
2023 Awards special guest – Troy Hawke
Paul Rappaport Lifetime Achievement award
Barclay Rae
Dave Jones Inspirational Leadership award
Matthew Burrows
Ashley Hanna Contributor of the Year
Keith Reeves, DHCW
Young Professional of the Year
Emma Irwin, BT (Highly Commended – Tomas Stoneham, Direct Line)
Content / Thought Leadership of the Year
Ian MacDonald/Chris Kingsbury
Team of the Year
BT
Service Innovation of the Year
Vodafone
Challenge Cup
Informa
2022 Awards special guest – Steve Rider
Paul Rappaport Lifetime Achievement award
Paul Wilkinson
Dave Jones Inspirational Leadership award
Rebecca Beach
Ashley Hanna Contributor of the Year
Sean Burkinshaw, BT
Young Professional of the Year
Lucy Banks, Barclays Bank (Highly Commended – Hannah Hammonds, Cinch)
Content / Thought Leadership of the Year
Ian MacDonald
Team of the Year
Direct Line
Service Innovation of the Year
Barclays Bank
Paul Rappaport Lifetime Achievement award
John Windebank
Ashley Hanna Contributor of the Year
Chris Kingsbury, CGI
Young Professional of the Year
Luke Blackburn, DWP
Content / Thought Leadership of the Year
Ian MacDonald
Team of the Year
Hutchison Three
Service Innovation of the Year
Ministry of Justice
Service Provider of the Year
Retail Assist
Paul Rappaport Lifetime Achievement award
Kevin Holland
Ashley Hanna Contributor of the Year
Cristan Massey, Content + Cloud
Young Professional of the Year
David Thomas, CGI
Content / Thought Leadership of the Year
Ian MacDonald
Team of the Year
Department for Work and Pensions
Service Innovation of the Year
Phoenix Group
2019 Awards special guests – Ken Goff/Rosh Hosany
Paul Rappaport Lifetime Achievement award
Alison Cartlidge
Ashley Hanna Contributor of the Year
Andrew Vermes, Kepner Tregoe
Young Professional of the Year
Julie Bendall, Deloitte (Highly Commended – Sanjeev NC, Freshworks)
Content / Thought Leadership of the Year
Paul Wilkinson and Jan Schilt, GamingWorks
Team of the Year
Department for Work and Pensions (Highly Commended – HM Land Registry)
Service Management (Transformation) Project of the Year
HM Land Registry (Highly Commended – AllState NI)
Experience awards
ITIL Experience: Quilter (Highly Commended – Prorail)
2018 Awards special guests – Henry Blofeld (intro Sally Bogg)
Paul Rappaport Lifetime Achievement award
James Finister
Ashley Hanna Contributor of the Year
Mark Temple, Univ of Glasgow
Young Professional of the Year
Holly Palmer, Littlefish (Highly Commended – Aimee Norton, Orange Bus)
Content / Thought Leadership of the Year
Ian MacDonald, Edenfield IT Consulting
Team of the Year
Department for Work and Pensions (Highly Commended – Computacenter)
Service Management (Transformation) Project of the Year
Central Bank of Ireland (Highly Commended – Network Rail)
Service Innovation of the Year
DevOps – Cooperative Group; SIAM – Wipro/RSA Insurance Group
Experience awards
ITIL Experience: Grupo Bimbo
2017 Awards special guests – Richard Coles (intro David Cannon)
Paul Rappaport Lifetime Achievement award
Ivor MacFarlane
Dave Jones Inspirational Leadership award
Dave Jones
Ashley Hanna Contributor of the Year
Matt Hoey, Grant Thornton
Young Professional of the Year
Rebecca Watson, CapitalOne (Highly Commended – Jonathan Robison, Agilisys)
Content / Thought Leadership of the Year
SIAM Foundation Architect Group
Team of the Year
Nationalgrid (Highly Commended Coretx)
Service Management (Transformation) Project of the Year
Aylesbury Vale District Council
Service Innovation of the Year
SIAM – Bank of Ireland; BRM – University of Loughborough; Training Delivery – G2G3; DevOps Implementation – NHS Digital
2016 Awards special guest – Alan Dedicoat
Paul Rappaport Lifetime Achievement award
Barry Corless
Ashley Hanna Contributor of the Year
Steve Morgan, Syniad IT
Young Professional of the Year
Lewis Crack, University of Northampton
Content / Thought Leadership of the Year
Service Transition Special Interest Group
Team of the Year
SIG plc
Service Management (Transformation) Project of the Year
BJSS
Service Innovation of the Year
EE
Training Provider of the Year
Global Knowledge
2015 Awards special guest – John Parrott
Paul Rappaport Lifetime Achievement award
Tony Price
Ashley Hanna Contributor of the Year
Anna Leyland, Sopra Steria
Service Management Champion of the Year
Paul Pattinson, Telefonica (Senior Leader of the Year)
Young Professional of the Year
Ashleigh Morgan, LV=
Content / Thought Leadership of the Year
Ian MacDonald, Co-operative Group
Team of the Year
Yorkshire Building Society
Service Management (Transformation) Project of the Year
Sungard Availability Services
Service Innovation of the Year
Aviva
Training Provider of the Year
Pink Elephant
2014 Awards special guest – Paul Sinha
Paul Rappaport Lifetime Achievement award
Rob Stroud
Ashley Hanna Contributor of the Year
Karen Brusch, Nationwide
Content / Thought Leadership of the Year
Robert Spencer, Independent Consultant
Team of the Year
OVO Energy
Service Management (Transformation) Project of the Year
NHS Greater Manchester CSU
Service Innovation of the Year
Virtusa (VTAF)
Student of the Year
ITIL – Garry Hargreaves, NATO; ISO/IEC 20000: Luke Reader, SHL
Trainer of the Year
Alan Nixon, Fox IT
2013 Awards special guest – Edwina Currie
Paul Rappaport Lifetime Achievement award
Stuart Rance
Ashley Hanna Contributor of the Year
Alison Cartlidge, Sopra Steria
Content / Thought Leadership of the Year
Patricia Speltincx, SM2
Team of the Year
The Met Office
Service Management (Transformation) Project of the Year
QBE
Service Innovation of the Year
EE
Student of the Year
ITIL – Melvin Kenyon; ISO/IEC 20000 – Sandra Heydorn
Trainer of the Year
Jim Davies, Smatra
2012 Awards special guest – Dave Gunson
Paul Rappaport Lifetime Achievement award
Mark Hall
Ashley Hanna Contributor of the Year
Steve Straker, Fujitsu
Content / Thought Leadership of the Year
Ian MacDonald, Co-operative Group
Team of the Year
HM Land Registry
Service Management (Transformation) Project of the Year
Co-operative Group
Service Innovation of the Year
Stockport Council
Student of the Year
ITIL – Peter Mullett, Identity and Passport Service; ISO/IEC 20000 – David Lucas, BT
Trainer of the Year
Duncan Anderson, Global Knowledge
2011 Awards special guest – Lenny Henry
Paul Rappaport Lifetime Achievement award
Howard Kendall
Service Management Champion of the Year
Angela Wint, London Borough of Merton
Content / Thought Leadership of the Year
David Bingham, Wipro
Service Management (Transformation) Project of the Year
HM Revenue & Customs
Service Innovation of the Year
HM Revenue & Customs
Student of the Year
ITIL – Geof Ellingham; ISO/IEC 20000 – Paul Moss
Trainer of the Year
Mike Baker, Fox IT
2010 Awards special guest – Jon Culshaw
Paul Rappaport Lifetime Achievement award
Ashley Hanna
Service Management Champion of the Year
Clare Hubbard, The Met Office
Content / Thought Leadership of the Year
Ian MacDonald, Co-operative Group
Service Management (Transformation) Project of the Year
Deutsche Bank
Service Innovation of the Year
GCHQ
Student of the Year
ITIL – Richard Carpenter, HSBC; ISO/IEC 20000 – Louise Howson, Steria
Trainer of the Year
Michelle Major-Goldsmith, Sysop
2009 Awards special guest – John Inverdale
Paul Rappaport Lifetime Achievement award
Philip Montanaro
Service Management Champion of the Year
Terry Hodge, Logica
Content / Thought Leadership of the Year
Ian MacDonald, Co-operative Group
Service Management (Transformation) Project of the Year
BT
Service Innovation of the Year
Stockport Council
Student of the Year
ITIL – Donovan Pearce, Roche and Antony Williams, NHS; ISO/IEC 20000 – Malcolm Ashton, Execit
Trainer of the Year
Mike O’Brien, Remarc/QA
2008 Awards special guest – Shaun Williamson
Paul Rappaport Lifetime Achievement award
Sharon Taylor
Service Management Champion of the Year
Dave Denham, Fujitsu
Content / Thought Leadership of the Year
Lloyds TSB – “Lean working in service management”
Service Management (Transformation) Project of the Year
European Central Bank (ISO 20000 programme)
Service Innovation of the Year
University of Northampton (World’s first master’s degree in ITSM)
Student of the Year
ITIL v2 – Graham Lampen, Virgin Atlantic; ITIL v3 – Jonathan Withers, Independent
Trainer of the Year
Caspar Brathwaite, Remarc
Paul Rappaport Lifetime Achievement award
David Wheeldon
Service Management Champion of the Year
Marc Guy, Central Office of Information
Content / Thought Leadership of the Year
Julie Macmillan, National Australia Group
Service Management (Transformation) Project of the Year
Provident Financial Insight SM
Service Innovation of the Year
Virgin Money and Axios Systems, assystNET
Student of the Year
Dinah Turner, DWP
Trainer of the Year
John Griffiths, Fox IT
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
