Betty Bee AI Assistant
Member's Area

Software Selection Support

Independent, expert software selection support from itSMF UK, helping you choose the right platform with greater confidence, clarity and control!

Selecting a new service management platform is a major investment, with long-term implications for your teams, customers, operating model and ability to deliver reliable services. We help you replace subjective decisions and feature-led buying with a structured, evidence-based process that brings stakeholders together, clarifies priorities and tests supplier claims consistently against agreed needs.

By creating a shared view of requirements, risks, costs and expected benefits, we make it easier to compare options fairly, build internal consensus and maintain momentum throughout procurement. The result is a well-supported, defensible choice that reduces implementation and commercial risk, strengthens your business case and ensures your selected solution genuinely supports your people, services, strategic goals and wider business outcomes over the long term.

 

What you will gain
  • A shared vision and agreed success criteria
  • Stakeholder-led use cases and prioritised requirements
  • A validated longlist and shortlist of suitable solutions
  • Consistent vendor evidence and transparent evaluation
  • A preferred option supported by documented rationale
  • A clearer route into negotiation, contracting and implementation.
 
A complete path from vision to agreement
  1. Understand the vision: confirm strategic intent, scope, constraints, stakeholders and success criteria.
  2. Identify stakeholder use cases: capture real workflows, pain points and the outcomes the new platform must enable.
  3. Define and prioritise requirements: translate use cases into agreed functional and non-functional requirements.
  4. Identify potential solutions: scan the market and screen potential platforms against critical needs and constraints.
  5. Shortlist solutions: collect consistent responses, validate claims and compare options using structured criteria.
  6. Evaluation and selection: run demonstrations and scenario-based workshops, score evidence and assess costs.
  7. Negotiate and agree T&C’s: support commercial discussions and confirm a contractual and implementation framework.
 
Is this service right for you?

Our support is designed for small to medium sized organisations that are replacing or consolidating service management tools, extending service management beyond IT, modernising workflows, or seeking a more rigorous and impartial procurement process. It is particularly valuable when multiple stakeholder groups, integrations, governance requirements or competing priorities make selection complex.

 
Why organisations choose our support
  • Independent guidance: objective support from the UK’s leading membership association for service management professionals.
  • Business-led requirements: decisions shaped by real stakeholder needs, workflows and desired outcomes – not vendor feature lists.
  • ITIL aligned structure: a repeatable approach based on the PeopleCert ITIL Software Selection Accelerator framework.
  • Faster, clearer decisions: less effort across requirements gathering, market assessment, vendor evaluation and business case development.
  • Reduced risk: transparent scoring, evidence and governance help create a defensible recommendation.
  • Greater long-term value: select a solution that aligns with strategy, operations, user experience, support needs and budget.
 
Join the pilot programme

We are opening the service to a small number of pilot organisations. Participants will benefit from reduced pilot pricing while helping us evaluate and refine the service ahead of its formal launch. Every engagement begins with a scoping exercise so the approach, activities and cost reflect your organisation’s needs.

To register your interest please e-mail [email protected].