About Us
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, it has followed a path of enriching the working lives of its members, as well as those who benefit from its events, training and guidance, and those recognised by its annual awards.
itSMF UK has also changed with the times, reflecting both the desire for greater professionalism in the ITSM community and the use of ITSM thinking, principles, best practices, and technology outside the IT world.
Thus, new products and services have been created that are designed to improve the capabilities of both ITSM professionals and service managers working across different business disciplines, such as human resources and facilities. Recognising the fact that service management is not just an IT capability, it’s an organisational capability.
Our Members
Our members range from large multinational companies to small firms working across the commercial, public, and not-for-profit sectors, from a wide cross-section of organisations, including ITSM suppliers and service providers; user organisations; training companies and academia; consultancy, standards and practice bodies; as well as independent professionals. Altogether, we have over 700 member organisations covering 7,000 individuals.
Find out more on how to become a member here.
What We Do
Membership
Get access to a wide range of events, best practice content, professional tools, and premium content.
Annual Conference & Awards
Our flagship event which combines a programme of educational sessions, exhibition area and awards dinner - recognising the best in the service management industry.
Masterclasses
We deliver a wide range of focused, facilitator-led events throughout the year, covering every area of service management best practice.
PSMF
A competency model that defines an identity for the service management industry, recognising skills and professionalism.
PSMF Verified Partnership
We review the systems you use for assessing the performance and competency of your service management practitioners.
Publications
From our Service Talk magazine to best practice guides, we provide a wealth of advice on the topic of service management.
Regional Meetings
The member meet ups provide an opportunity to network with other members in an informal event setting.
Special Interest Groups
Our special interest groups provide thought leadership and practical guidance in specific areas of service management.
Webinars
Member only events with industry experts focusing on a key topic. Join them on the day, or catch up with the event recording at your leisure!