STADIUM MK, MILTON KEYNES

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Check out the agenda for Europe’s leading service management conference!

ITSM25, our annual Conference and Awards, moves to Stadium MK in Milton Keynes on the 10-11th November 2025.

With more than 50 presentations from across the industry plus the Professional Service Management Awards, ITSM25 offers a plethora of great content, discussions and networking opportunities.

This year’s line-up is probably our best ever and includes speakers from organisations such as Forrester, ITV, Vodafone, University of Birmingham, STEMCELL Technologies, IPO, Allianz, Livestock Information, Wm Morrison, Irwin Mitchell, Primark, Kings College London, IKEA, Softcat, Direct Line, Nationwide Building Society, Ministry of Defence, Square Enix, Pearson – and many more.

That’s just one reason to book your place today. To discover nine others, check out Ten reasons to attend ITSM25.

Summer Sizzler discounted pricing available until 30 September

For the full Conference experience we recommend the two-day conference pass but, if time is very limited, a one-day pass is also available for either Monday or Tuesday. Our Sunday night networking reception is included in a two-day or Monday pass and you can also purchase a ticket to the awards gala dinner on the Monday evening.

*Click on the Attendee Selections tab for prices. Members, remember to log in first.

KEY ITSM25 DATES FOR YOUR DIARY…

1st March 2025
Call for ITSM25 speakers is now closed; check out the full agenda below.

15th July 2025
Call for PSMA25 award nominations now closed, full submissions due:

Team of the Year
Young Professional of the Year
Innovation of the Year
Customer Experience Award
Ashley Hanna Contributor of the Year

30th September 2025
Summer Sizzler discount offer ends.

30th September 2025
PSMA25 finalists announced.

10-11th November 2025
ITSM25 – we look forward to meeting you in Milton Keynes for two days of exceptional content, networking and discussion.

VIEW THE AGENDA AND PLAN YOUR TIME AT ITSM25

There’s so much content to enjoy at ITSM25: but where do you start? Click below to view the two-day agenda at a glance, delve into our preview guide or use the NEW schedule-builder to create your own personalised programme.

PEOPLECERT ITIL CPD Points

itSMF UK members will automatically earn ‘Community’ CPD points for attending ITSM25 (7 points for 1 day passes and 15 points for 2 day passes) – more details available here.

OPENING KEYNOTE SPEAKERS & AWARD HOST

OPENING KEYNOTE:

JULIAN FISHER

DAY 2 KEYNOTE:

ANNETTE ANDREWS

AWARDS SPECIAL GUEST:

MARK WATSON

SUNDAY RECEPTION, psma25
and MAIN SPONSOR

MAIN SPONSORS

EXHIBITORS

Getting to ITSM25

Stadium MK is located in the heart of Milton Keynes, at the centre point between London, Birmingham, Oxford, and Cambridge.

By road: From Junction 13 of the M1, follow A421 towards Bletchley. Stadium MK is signposted. There is a car park onsite – pre-book with itSMF UK to qualify for free parking. SatNav post code is MK1 1ST.

By rail: The venue is less than a 10 minute drive from Fenny Stratford Station (Bletchley) by taxi, or a 25 minute walk from the Station (1.2 miles). Direct trains are available from Central London.

By air: The nearest airport is London Luton (approx. 50 minutes drive) or London Heathrow (approx. 90 minutes drive).

ITSM25 SNEAK PEEK