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May 2022

Online Masterclass – The Kanban Method

May 19, 9:30 am - 4:30 pm
Online Delivery
£295

We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.

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Community of Practice – Management of Service Meeting

May 25, 1:00 pm - 1:30 pm
Online Delivery
Free

An informal catch up and open discussion with Management of Service chair and community members.

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June 2022

Community of Practice – Design and Transition Meeting

June 8, 2:00 pm - 3:00 pm
Online Delivery
Free

Cloud transformation - On Premise based Services and the transition to Cloud Services

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Online Masterclass – Post Incident Review

June 9, 9:30 am - June 10, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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SM Forum – AI: how are we doing so far?

June 9, 10:00 am - 1:00 pm
Online Delivery
Free

What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.

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Community of Practice – Strategy and Planning Meeting

June 13, 12:00 pm - 1:00 pm
Online Delivery
Free

We will invite a Service Improvement/Transformation panel of experts to discuss how best to address service improvement challenges and opportunities plus questions from the floor/attendees.

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Online Masterclass – Cloud Centre of Excellence

June 16, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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Online Member Meet-up – Incident Management: best practice

June 17, 12:00 pm - 2:00 pm
TBC
Free

Online Member Meet-up Incident Management: best practice   Delivery Location This event will be delivered using Teams. How much does it cost? This event is FREE for all itSMF UK members. If you are not yet an itSMF UK member, you'll be shown the individual member annual fee once you click on register now - or you can find out more about membership by clicking here. REGISTER NOW! remote

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Online Masterclass – Service Catalogue

June 24, 9:30 am - 4:30 pm
Online Delivery
£295

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Community of Practice – Management of Service Meeting

June 29, 1:00 pm - 2:00 pm
Online Delivery
Free

Asset Management and the CMDB in a cloud environment.

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