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July 2019

Masterclass – ITIL 4 in Action Simulation

July 3, 9:30 am - 4:00 pm
UCL Bidborough House, 38-50 Bidborough Street
London, WC1H 9BT United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Member meet-up – Midlands & SIAM SIG

July 4, 10:00 am - 3:00 pm
NEC Birmingham, NEC
Birmingham, B40 1NT
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Join itSMF UK’s SIAM SIG and the East Midlands Smart City Alliance to understand the Alliance’s Smart City approach to delivering test beds and solutions as well as a look at SIAM options that can be related to Smart City solutions. The afternoon will be spent collaborating with other attendees to develop SIAM based solutions 4 Smart City problems. Agenda BOOK YOUR PLACE  

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Masterclass – Pragmatic Continual Improvement

July 12, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Salford Habour

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Masterclass – Problem Management

July 18, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – Digital Capabilities Management Model

July 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Bridge

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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SIG Focus Day – Transitioning Agile Projects into Service

July 24, 10:00 am - 3:00 pm
University of Oxford, St Luke’s Chapel, Radcliffe Observatory Quarter, Woodstock Road
Oxford, Oxford OX2 6GG United Kingdom
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Manchester Canal

Remember the bad old days of waterfall projects being thrown over the fence? Now we’re in an Agile world that’s sorted and we’re all happy, aren’t we? Oh, so it’s not working out quite like that? Perhaps we should stop and think why that is and what we can do about it? Join Jon Morley and others bearing the battle scars from implementations past of dubious quality. On this itSMF SIG Focus Day we will tackle these questions. And at…

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September 2019

Masterclass – People Management Skills

September 12, 9:30 am - 4:30 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Masterclass – Change and Release Management

September 16, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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SMtech forum – Asset Management Solutions

September 24, 9:30 am - 4:30 pm
Novotel London West, 1 Shortlands, Hammersmith
London, W6 8DR United Kingdom
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Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

September 25, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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