Events

  1. Events
  2. Events

Views Navigation

Event Views Navigation

Today

Member meet-up – The future’s bright

The University of Dundee Dalhousie Building, Old Hawkhill, Dundee

Whether you are looking at Service Management from an IT or Enterprise-wide perspective, we live in interesting times. Come and join your peers for a face-to-face meet up hosted by the University of Dundee where we’ll hear real-world examples of developments in AI, UI and ESM, and have plenty of time for networking too.

Free

Online Masterclass – Change & Release Management

Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

£295

ITIL Case Study Event 2024

Everyman Cinema Birmingham The Mailbox, 116 Wharfside Street, Birmingham, United Kingdom

Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.

Free

Online Masterclass – Designing the right XLAs

Online Delivery

This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Member meet-up – ITAM for business value

Devonshire Hall Fenton Room, Cumberland Road, Headingley, Leeds, West Yorkshire, United Kingdom

We know that we ought to be in control over how our IT assets are used. But that’s quite challenging in a world of widespread cloud usage, mobile apps and people using their own devices. What should we be doing? How does it add business value? And how do we demonstrate that to senior management?

Free

Online Masterclass – Major Incident Management

Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

£295

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295