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Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

SM Forum: IT Asset Management Trends and Directions

Online Delivery

This SM Forum offers a very practical view of ITAM, with two case studies that demonstrate the essentials of asset management at different levels of maturity. The event also considers the current state of ITAM within the broader service management environment, and looks at the latest developments in ITAM tooling.

Free

AI in ITSM

The National Museum of Computing Block H, Bletchley Park, Milton Keynes, Buckinghamshire, United Kingdom

Industry experts will present on key topics, including AI terminology, practical applications in incident management, and the impact of AI on customer experience and recruitment processes and more. This event offers a unique opportunity to gain insights from leaders in the field and network with other members.

Free

Online Masterclass – Major Incident Management

Online Delivery

To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.

£295

Women in ITSM Community Event

Center Parcs Woburn Forest Millbrook Rd,, Bedford, United Kingdom

Ahead of International Women’s Day, join the itSMF UK Women in ITSM Community at Center Parcs Woburn Forest for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.

Free

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Online Masterclass – Problem Management

Online Delivery

Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.

£295