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September 2021

Online Masterclass – Essence of Experience (XLA)

September 23, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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Online Member Meet-up

September 24, 12:00 pm - 1:30 pm
Online Delivery
Free

itSMF UK are delighted to welcome John Jenkins and Jim Donnelly from Allstate Northern Ireland and Chris Kingsbury from CGI as the presenters for our next online Member Meet-up event on Why have a CMDB and how do you drive value from it?

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Online Masterclass – ITIL 4 in Action Simulation

September 30, 9:30 am - 4:00 pm
Online Delivery
Free

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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October 2021

SM Forum – Agile Service Management

October 5, 10:00 am - 1:00 pm
Hybrid Event (In person + Online), etc.venues, 8 Fenchurch Place
London, London EC3M 4PB United Kingdom
Free

Agile working is all around us and has fundamentally changed the way businesses operate and develop. But what about service management? Does it need to be agile and, if so, where do we start in creating a more agile approach to service delivery and support?

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Online Masterclass – The Kanban Method

October 7, 9:30 am - 4:30 pm
Online Delivery
£295

We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.

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Leadership Council Meeting

October 12, 12:00 pm - 1:30 pm
Online Delivery
Free

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.

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Online Masterclass – IT Service Continuity Management

October 13, 9:30 am - October 14, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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Online Masterclass – Change and Release Management

October 15, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Knowledge Management (KCS)

October 19, 1:00 pm - October 20, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Online Masterclass – Pragmatic Continual Improvement

October 21, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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