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April 2019

Masterclass – Business Information Management (BiSL)

April 30, 9:30 am - 5:00 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

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May 2019

Masterclass – Customer Care Skills for the Service Desk

May 14, 9:30 am - 4:30 pm
etc.venues Prospero House, 241 Borough High Street
London, SE1 1GA United Kingdom
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View of the London Eye

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Major Incident Management

May 16, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Masterclass – Knowledge Management (KCS)

May 21, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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View of London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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SMtech forum – Artificial Intelligence

May 23, 9:30 am - 4:30 pm
Thinktank, Birmingham, Millennium Point, Curzon Street
Birmingham, West Midlands B4 7XG United Kingdom
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Join us on 23rd May in Birmingham for our next SMtech forum - ‘Artificial Intelligence'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Supporting Emerging Tech in ITSM & TOGAF

May 29, 9:30 am - 4:30 pm
Glasgow (venue TBC) Glasgow, United Kingdom

Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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Masterclass – ITIL 4 in Action Simulation

May 29, 9:30 am - 4:30 pm
Content and Code, London, 4th Floor, Fountain House, 130 Fenchurch Street London EC3M 5DJ United Kingdom + Google Map

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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June 2019

Masterclass – Service Catalogue

June 3, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

This masterclass will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Member Meet-up – Glasgow

June 4, 10:00 am - 3:00 pm
University of Glasgow, University Library, University Avenue
Glasgow, G12 8QQ United Kingdom
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Our next free member networking event in Scotland, focused on 'Enterprise Service Management', will take place at University of Glasgow on 4th June 2019.

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Masterclass – IT Service Continuity Management

June 6, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
Bridge in London

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional Disaster Recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this Masterclass to understand best practice for your organisations approach to IT resiliency.

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