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June 2021

Community of Practice – Design and Transition Meeting

June 29, 12:00 pm - 12:45 pm
Online Delivery
Free

This meeting is a Community catch up discussing previous workshop, next steps and collaborating with other CoP's

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Webinar – HMRC ServiceNow Deployment

June 30, 1:00 pm - 2:00 pm
Online Delivery
Free

HMRC recently embarked on the largest EMEA public sector deployment of ServiceNow! During this webinar they will discuss how they established and then maintained an 'Out of the Box' methodology and the benefits of doing so with respect to supporting their ITSM Strategy and ITIL 4 alignment.

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July 2021

Online Masterclass – Service Catalogue

July 5, 9:30 am - 4:30 pm
Online Delivery
£295

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Leadership Council Meeting

July 6, 12:00 pm - 1:30 pm
Online Delivery
Free

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.

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SM Forum – Taking ITIL 4 to the next level

July 13, 10:00 am - 1:15 pm
Online Delivery
Free

Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4. 

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Online Masterclass – Major Incident Management

July 15, 9:30 am - July 16, 1:00 pm
Online Delivery
£295

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Online Masterclass – Digital Transformation Simulation

July 16, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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Webinar – Creating a New Digital Operating Model (powered by IT4IT)

July 20, 1:00 pm - 2:00 pm
Online Delivery
Free

Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.

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September 2021

Online Masterclass – Change and Release Management

September 10, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Value Stream Mapping

September 14, 9:30 am - 4:30 pm
Online Delivery
£295

Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

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