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July 2018

itSMF UK Member Forum

July 24, 6:30 pm - 7:30 pm
Online Teleconference
online-meeting

Join us on Tuesday 24th July at 6.30pm for our annual member teleconference with the Chair and Board of itSMF UK, where we will outline our current activities and strategy; and provide you with an opportunity to have your say as a member to shape the future of itSMF UK.

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August 2018

Workshop – Creating an effective Service Catalogue

August 17, 9:30 am - 4:30 pm
London London, United Kingdom + Google Map
Service Catalogue Workshop in City of London

Learn how to improve the services you currently deliver by simplifying the user experience and better facilitating self-help; and discover how to better support IT governance and improve business processes, all while reducing your service costs with our dedicated Service Catalogue workshop.

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September 2018

Workshop – Change and Release Management

September 13, 9:30 am - 4:00 pm
London London, United Kingdom + Google Map
View of London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this workshop.

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Free Member Event – Northern Ireland

September 14, 10:00 am - 3:00 pm
Belfast, Co. Antrim Belfast, United Kingdom + Google Map
antrim Belfast

Our next free member event in Northern Ireland will take place in Belfast on the 14th of September. Full event details and agenda are still to be confirmed, but you can still secure your free place to meet with fellow practitioners and discuss key service management issues.

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Workshop – Practical DevOps for ITSM (and Simulation)

September 20, 9:30 am - 4:30 pm
London London, United Kingdom + Google Map
London Bridge

Join us to learn how DevOps fits in with ITSM; how to embrace DevOps culture and principles; the potential pitfalls; and how you can successfully move away from a traditional IT, “waterfall” approach. Plus this workshop comes complete with a DevOps simulation.

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Workshop – Continual Service Improvement

September 27, 9:30 am - 4:30 pm
London London, United Kingdom + Google Map
View of the London Eye

Improve IT operations across quality, speed, and cost; influence customer perceptions of IT “value” by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction, by undertaking CSI best practice. Learn more here.

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October 2018

Free Member Event – South West and Wales

October 4, 9:30 am - 3:00 pm
Land Registry, Seaton Court 2 William Prance Road
Plymouth, Wiltshire PL6 5WS United Kingdom
+ Google Map
plymouth

Our next free member event in the South West and Wales region will take place at the Land Registry offices in Plymouth. Full event details and agenda are still to be confirmed, but you can still secure your free place to meet with fellow practitioners and discuss key service management issues.

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Workshop – Shift Left

October 11, 9:30 am - 4:30 pm
London London, United Kingdom + Google Map
London Eye

Shift Left in ITSM is the concept of moving the activity of providing resolution support as close to the front line and customer as possible. By doing so, reducing wait time for customers, simplifying support activity, and reducing the actual cost of dealing with an incident. Sound appealing? Click through!

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Workshop – Service Catalogue

October 23, 9:30 am - 4:30 pm
London London, United Kingdom + Google Map
Service Catalogue Workshop

This workshop will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Free Member Event – Scotland

October 30, 10:00 am - 3:00 pm
University of Glasgow, University Avenue
Glasgow, G12 8QQ United Kingdom
+ Google Map

Our next free member event in Scotland will take place at the University of Glasgow. Full event details and agenda are still to be confirmed, but you can still secure your free place to meet with fellow practitioners and discuss key service management issues.

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