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April 2020

Webinar – Getting started with Problem Management

April 21, 12:00 pm - 1:00 pm

Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.

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Online Masterclass – Service Catalogue

April 28, 9:30 am - 4:30 pm
Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Online Masterclass – People Management Skills

April 29, 9:30 am - 4:30 pm
Online Delivery

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Online Masterclass – Change and Release Management

April 30, 9:30 am - 4:30 pm
Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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May 2020

Webinar – Getting started with ITIL 4 High Velocity IT

May 1, 12:00 pm - 1:00 pm

High Velocity IT is about using digital technology to do business significantly differently, or do significantly different business. During this webinar Mark Smalley introduces ITIL 4 High Velocity IT and explores some plausible first steps.

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Webinar – Getting started with VeriSM

May 6, 1:00 pm - 2:00 pm

Join Claire Agutter, Chief Architect for VeriSM, for this webinar where she’ll discuss a practical 10 step approach to digital transformation using VeriSM, with examples from organisations around the world.

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Online Masterclass – Post Incident Review

May 14, 9:30 am - May 15, 1:00 pm
Online Delivery

Join us for this one day Kepner-Tregoe masterclass designed for Major Incident Managers, Problem managers, and others responsible for creating effective Post-Incident review reports.

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Masterclass – Knowledge Management (KCS)

May 19, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Webinar – Getting started with Supplier Management

May 20, 1:00 pm - 2:00 pm

Join us for this webinar where Barry Corless will be providing some guiding principles to help you get started with supplier management.

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June 2020

Member Meet-up – Glasgow

June 2, 10:00 am - 3:00 pm
University of Glasgow, Wolfson, Hugh Fraser Seminar Room, Wolfson Medical School Building, University Avenue
Glasgow, Glasgow G12 8QQ United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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