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February 2020

Member Meet-up – Coventry

February 26, 9:30 am - 3:30 pm
Coventry University, Coventry University Technology Park
Coventry, West Midlands CV1 2TT United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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March 2020

Masterclass – Lean IT

March 3, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts, as defined by the Lean IT Association, and give you an understanding of key Lean IT principles and techniques.

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Masterclass – Customer Care Skills for the Service Desk

March 5, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Webinar – Getting started with Business Relationship Management

March 10, 1:00 pm - 2:00 pm

In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how by advancing your BRM capability, will help you to move all of the Technology function to true converged strategic partners sharing ownership of business strategy and results.

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Member Meet-up – Staines

March 12, 10:00 am - 4:00 pm
ServiceNow Staines, Strata Building, 1 Bridge Streeet
Staines, Surrey TW18 4TW United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Webinar – Getting started with Post Incident Reviews

March 17, 12:00 pm - 1:00 pm

Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.

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SIG Focus Day – What does ITIL 4 mean for Service Transition?

March 18, 9:30 am - 4:30 pm
Content and Code, London, 4th Floor, Fountain House, 130 Fenchurch Street London EC3M 5DJ United Kingdom + Google Map

The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.

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Masterclass – Change and Release Management

March 20, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Member Meet-up – Edinburgh

March 24, 10:00 am - 3:00 pm
Deloitte Edinburgh, Saltire Court
20 Castle Terrace, Edinburgh EH1 2DB United Kingdom
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Edinburgh

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – The Digital Transformation Experience Simulation

March 25, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
Bridge in London

The Digital Transformation Experience business simulation exposes the challenges of successful Digital Transformation and how to overcome them. This simulation explores ways to catalyse change in culture and highlights new ways of working that are required to deliver success.

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