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Online Masterclass – Major Incident Management

Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

£295

Online Masterclass – Knowledge Management (KCS)

Online Delivery

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

£295

Online Masterclass – IT Asset Management

Online Delivery

IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.

£295

Online Masterclass – Demonstrating the Value of IT

Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

£295

Webinar – ITIL Certification renewal process & updates

Online Delivery

This webinar offers an in-depth look into renewing ITIL certifications. As ITIL represents the globally recognised Best Practice framework for IT Service Management, it's essential for IT professionals to keep their certifications current.

Free

Online Masterclass – AI Feasibility

Online Delivery

This AI readiness workshop will help to ensure you are in the best possible position to maximise the Return On Investment from your AI implementation, whether that be a chatbot or ITSM tool functionality.

£295

Online Masterclass – Designing the right XLAs

Online Delivery

This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295