Join us for an insightful morning as our guest speakers and hosts delve into the transformative potential of Artificial Intelligence (AI) in Enterprise Service Management (ESM). Jaro Tomik, Chief Technologist […]
Join us for this lunch and learn session where we’ll be covering why do we need Capacity & Performance Management if our Cloud solution automatically flexes
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
Focusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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