Events

  1. Events
  2. Events

Views Navigation

Event Views Navigation

Today

Business Simulation

The National Museum of Computing Block H, Bletchley Park, Milton Keynes, Buckinghamshire, United Kingdom

Join us at Bletchley Park, home of the Codebreakers, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.

Free

Online Masterclass – Problem Management

Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

£295

Online Event – Security as your friend

Online Delivery

Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.

Free

Member Meet-up – Changing the Game: The Evolution of Change Enablement

BT Northern Ireland BT, Lanyon Place, Belfast, Northern Ireland, United Kingdom

At this Member meet up, we will explore the evolving landscape of change enablement and cover the pros and cons of the evolving methodologies and look at some case studies as to how best practice change enablement can improve operations and beyond.

Free

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295

Online Masterclass – Re-imagining the CAB

Online Delivery

This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.

£295

Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

Online Masterclass – Availability and Capacity Management

Online Delivery

Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.

£295