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Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

Online Masterclass – Problem Management

Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

£295

Online Masterclass – Implementing XLAs

Online Delivery

This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

ITSM24 Conference and Awards

Reading FC Conference Centre Madejski Stadium (Select Car Leasing Stadium), Reading, Berkshire, United Kingdom

We are delighted to confirm we’ll be back at the Madejski stadium in Reading for ITSM24! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM24 offers a plethora of great content, discussions and networking opportunities.

Online Masterclass – IT Asset Management

Online Delivery

IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.

£295

Online Masterclass – Knowledge Management (KCS)

Online Delivery

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

£295

Online Masterclass – Designing the right XLAs

Online Delivery

This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Online Masterclass – Implementing XLAs

Online Delivery

This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295