Welcome to the Communities of Practice!
itSMF UK’s Communities of Practice provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our Communities of Practice allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.
Initially there will be three Communities of Practice, that number may be flexed and expanded as the needs of the itSMF UK member community demands. The initial Communities of Practice are:
Strategy & Planning
Chair – Mark Burgess
Purpose – To provide strategic guidance and planning within the Service Management space, including the use of different management frameworks such as ITIL 4, DevOps, COBIT, IT4IT VeriSM, YASM, USMBOK, FitSM etc.
Design & Transition
Chair – Cristan Massey
Purpose – To support the use of UX/CX Design and Service Design and consider ways to close the gap between the various disciplines through Transition.
Management of Service
Chair – Richard Oliver
Purpose – To consider how to proactively manage services across a business through the use of the ITIL 4 management practices, including the Continual Improvement model.
The three Communities will develop a blend of events and look to share their knowledge with others through exchange forums, presentations, publishing of articles, blogs, guidance information, white papers and reference documents. These will be fully focussed on helping you as Service Management professionals navigate current industry guidance and explore the opportunities for integration between ITIL 4 and other diciplines and approaches such as Agile, COBIT, DevOps, Business Management Activities, Customer Experience and Transition.
We invite all our members to drive these Communities with us and make them vibrant and challenging. You can help us ensure that they deliver the context and insight to help you improve your own knowledge and practices.
Please contact one of the team to register interest in taking part or to know more about the Communities of Practice: