Andy Callan tracks Norton Rose Fulbright’s Service Design & Transition journey over recent years.
Andy Callan
October 1, 2026
Andy Callan tracks Norton Rose Fulbright’s Service Design & Transition journey over recent years.
Adam Phillips explains why engaging Service Transition early in the sales process can dramatically reduce delays and improve the customer
Richard Horton picks up some sound advice on beginnings and endings at the recent Service Configuration and ITAM day in
Organisations should rethink their Configuration Management in the age of Artificial Intelligence, says Cam Bianchi.
Chevonne Hobbs reports on the challenges facing our industry as we prepare the next generation to manage AI.
From curveballs to coffee-fuelled coordination, the Service Transition Team lifted the lid on how they bring new services to life
The service catalogue was built as well as it could be. It was never going to be complete, argues Steve
In itSMF UK’s first whitepaper on Change Enablement, Marida Lotz-Henning of Computacenter set out to understand what Change Enablement looks
All the gear, no idea! Why tools alone cannot deliver trusted asset and configuration outcomes
IT cost transparency enables organisations to link technology spend to business value, argues Chris Good.
One of the great benefits of ITIL in versions past was its ability to convey complex concepts to a wide
All too often we get excited by the technology and try to jump straight into an AI Ops project without