“Innovation and ITSM are not opposing forces, they are strongest when they work together.” Rachael Elliot describes one project where
Rachael Elliot
June 1, 2026
“Innovation and ITSM are not opposing forces, they are strongest when they work together.” Rachael Elliot describes one project where
Natasha French explains how service tiering evolved from a loosely discussed concept into a practical capability that shaped how her
Ian MacDonald considers some common reasons why continual improvement is hard to introduce, and explains why ITIL might be partly
AI has made many organisations look again at their existing IT governance practices. Kaimar Karu considers how ready we are
Chloe Mackay of VOIS talks to Rhys Elis Jones about becoming itSMF UK Young ITSM Professional of the Year 2025.
Vawns Murphy reflects on a day spent learning from women leaders and discovering the strength of community.
One of the great benefits of being part of the dynamic SIAM community is access to a frequently updated and
Barry Corless considers why accountability, governance, and judgement matter more than ever in an AI-driven world
Simon Rolley offers his key takeaways from ITSM25, itSMF UK’s Annual Conference
Claire Burn reflects on two days very well spent at our flagship event.
Rhys Elis Jones offers some encouragement and advice for those considering a career in IT service management.
ITIL V3 may have officially retired in 2022, but it’s far from gone. Articles, forum posts, and countless practitioner discussions
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30