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Online Event – Security as your friend

Online Delivery

Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.

Free

Webinar – The evolution from Problem Management to Reliability Management

Online Delivery

This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans.  When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.

Free

Online Event – Major Incident Management: Lunch & Learn

Online Delivery

In this session we will discuss with a panel of experts who have all had hands on experience of managing major incidents. We will look at techniques for limiting the impact of incidents when they occur.

Free