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October 2020

Webinar – The 5 customer service taboos….and how to prevent them!

October 15, 1:00 pm - 2:00 pm
Online Delivery

This webinar draws on facilitator Chris’s vast experience over 30 years in leading customer service training programmes. As a result of attending, you’ll come away with actions that can be taken to help prevent these customer service taboos and, therefore greatly enhance the customer experience.

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November 2020

Webinar – Setting a strategic direction & capability for your Service Desk

November 6, 1:00 pm - 2:00 pm
Online Delivery

This webinar will look at how service desks can build a sustainable strategic capability and focus. It will cover aligning a service desk strategy to the organisation, stakeholder and team engagement and how the service desk needs to create a positive identity.

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Webinar – Getting started with Change & Release Management

November 27, 1:00 pm - 2:00 pm
Online Delivery

This session will look at the fundamental requirements for effective Change and Release Management, it explores the roles and basic building blocks needed to implement and improve these key practices.

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