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May 2021

Webinar – 10 Years of ESM at CERN

May 19, 12:00 pm - 1:00 pm
Online Delivery

During this webinar we'll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.

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