In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.
This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.