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Webinar – Vodafone’s evolution from Problem Management to Reliability Management

23 April, 12:30 pm - 1:30 pm


This webinar will describe Vodafone’s journey of evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When they looked back a couple of years, the way their problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.

At the start of FY23 the team set about a bold vision to address this and transform themselves into a reliability management practice. The rebranding was not done purely in name but rather to reflect their move beyond the reactive problem space to driving a culture of proactive problem remediation, increased collaboration, and continual learning and improvement – at the same time taking massive strides towards being a truly global function for reactive problem management.


Sean Auckland, Operations & Readiness Senior Manager, Vodafone

Sean has had a diverse career in the Healthcare and Telecom industries, with experience in both India and the UK. He has spent 11 years at Vodafone, working in various roles including leadership positions in Operations, Design, Governance, and Strategic Projects. Currently, Sean is as a Senior Practice Manager with responsibilities in Reliability Management, Configuration Management, Service Support & Integration, and Service Readiness.

Thomas Krenz, Reliability Management Practice Owner, Vodafone

Thomas has a varied career in Engineering and Telecom industries, focusing on cross-cultural management. He dedicated 24 years to Vodafone, holding leadership roles in Process, Governance, and Service Management functions. With a strong foundations and experience in Information Technology, Thomas is currently Reliability Management practice owner.

Delivery Platform

This webinar will be delivered using ClickMeeting.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.




23 April
12:30 pm - 1:30 pm
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itSMF Events Team
+44 (0)118 918 6500
View Organiser Website