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Online Masterclass – Re-imagining the CAB

23 April, 1:00 pm - 24 April, 5:00 pm


When many IT organisations hear “change management”, they think “change advisory board” or CAB – and become a bit annoyed. While some organisations have enjoyed great success with change management practices using a CAB, others view the CAB with disdain. In those organisations, the CAB has become an obstacle to responsive change management.

Evaluation criteria are often not well defined, and those on the CAB lack qualifications to evaluate the merits of change requests. As a result, “approval” of a change request often becomes a “rubber stamping” exercise, and the value and effectiveness of the CAB is questionable.

ITIL® guidance now emphasises the definition and use of Change Authorities for each type and model of change. What does this mean for organisations using a CAB for change authorisation and approval? What should organisations consider as they move from a centralised CAB model to a change authority model?

Target Audience

This event is aimed at the Intermediate level. Facilitated by Doug Tedder, a recognised industry thought leader whose passion is helping good IT organisations become great, this interactive event will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.



What will it involve?

During this event we will cover:

Let’s talk about Change Management.

What is Change Management?

  • Keys to success with Change Management
  • The importance of Governance
  • Measurement and Reporting
  • Self-Evaluation – Current Change Management practice

The peculiar relationship of CAB and Change Management:

  • Many organisations think “CAB” = “Change Management”
  • What is a CAB (according to ITIL® V3)?
  • Common challenges with CAB
  • How is your CAB performing?
  • Self-Evaluation – CAB Performance

Let’s get real about CAB:

  • What kind of changes does your organisation have?
  • What is the organisation demand for change?
  • Who is on your CAB?
    • Non-IT Members?
    • Suppliers and Partners?
  • Is having a CAB the right thing for your organisation? Why?
  • Exercise – Mapping Changes, Demand, and Authorisations/Approvals

Change Authorities:

  • What is a change authority?
  • What is the difference between a CAB and a Change Authority?
  • Is it time for re-imagining your CAB?
  • Shift to Change Authorities
  • Role of the CAB
  • What’s in it for….?

Building the compelling need for changing Change Management.

What are the key benefits of attending?

Benefits include, but are not limited to:

  • Explore ways to make the change management practice more response through defining change authorities
  • Discover the value of engaging non-IT colleagues and suppliers in the management of change
  • Determining if your CAB is truly adding value for your organisation
  • Approaches for moving from a centralised CAB to decentralised change authorities

Delivery Platform

This online Masterclass will be delivered over two days, during the hours of 13:00 – 17:00 each day, using the Zoom platform.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.


23 April, 1:00 pm
24 April, 5:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
View Organiser Website