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October 2021

Community of Practice – Management of Service Meeting

October 28, 1:00 pm - 2:00 pm
Online Delivery
Free

This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.

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November 2021

ITSM2021 Annual Conference & Awards

November 15, 8:30 am - November 16, 6:00 pm
Online Delivery

Our conference covers a variety of topics and helps delegates gain practical advice, collaborate and discuss mutual challenges. The Awards highlight the achievements of the ITSM industry’s leading lights, those whose dedication, commitment and imagination deserve to be celebrated.

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December 2021

Community of Practice – Strategy and Planning Meeting

December 6, 12:00 pm - 1:00 pm
Online Delivery
Free

So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.

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Online Masterclass – The Kanban Method

December 7, 9:30 am - 4:30 pm
Online Delivery
£295

We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.

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February 2022

Online Masterclass – Problem Management

February 17, 2022, 9:30 am - February 18, 2022, 1:00 pm
Online Delivery
£295

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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Online Masterclass – Essence of Experience (XLA)

February 24, 2022, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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March 2022

Online Masterclass – Change and Release Management

March 11, 2022, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Knowledge Management (KCS)

March 22, 2022, 1:00 pm - March 23, 2022, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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April 2022

Online Masterclass – IT Service Continuity Management

April 5, 2022, 9:30 am - April 6, 2022, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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May 2022

Online Masterclass – Pragmatic Continual Improvement

May 17, 2022, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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