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August 2021

Leadership Council Meeting

August 3, 12:00 pm - 1:30 pm
Online Delivery
Free

The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.

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Community of Practice – Design and Transition Meeting

August 17, 12:00 pm - 12:45 pm
Online Delivery
Free

This meeting is to discuss the current look of the community, review the feedback collated and agree our next key topic of discussion that will take place in the September.

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Community of Practice – Strategy and Planning Meeting

August 23, 12:00 pm - 1:00 pm
Online Delivery
Free

Our Community has set a full agenda of interesting topics, following on from the work to establish a Catalogue of Framework, Standards and Bodies of Knowledge.

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September 2021

Online Masterclass – Change and Release Management

September 10, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – Value Stream Mapping

September 14, 9:30 am - 4:30 pm
Online Delivery
£295

Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

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Online Masterclass – Problem Management

September 16, 9:30 am - September 17, 1:00 pm
Online Delivery
£295

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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Webinar – Getting started with FitSM

September 16, 12:00 pm - 1:00 pm
Online Delivery
Free

This webinar will position FitSM in the ITSM landscape and Mart Rovers will share his experience on how to best benefit from what this freely available standard has to offer along with hints and tips - as well as highlighting some potential pitfalls you want to avoid.

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Online Masterclass – DevOps Simulation

September 21, 9:30 am - 4:00 pm
Online Delivery
Free

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Online Masterclass – Essence of Experience (XLA)

September 23, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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Online Masterclass – Lean IT

September 28, 9:30 am - 4:30 pm
Online Delivery
£295

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

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