This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
This SM Forum views ESM from a number of different perspectives, to help participants understand what it really means to apply service management best practice where it’s needed most. Bringing together practitioners with ESM experience in various industry sectors, it offers a excellent opportunity to review and discuss the key issues involved.
At this the launch of the 'Woman in ITSM' CoP, join us to gain a deeper understanding of your own imposter psychology and take away some new coaching practices to rise and thrive in your career.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
Join us for this lunch and learn session where we'll work through some of the additional things you need to consider when selecting an Enterprise Service Management solution.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
This practical session will provide best-practice tips to help make best use of the LinkedIn platform - using the tools you already have, with no paid upgrades needed.
Join us for a lunch and learn introduction to Asset Management where we’ll discuss how constant baselining and use of established standards and policies can lead to an increasingly mature Asset Management function.
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Tel: +44 (0) 118 918 6500
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