Raise your personal profile, help build your personal and professional development, and access a wide variety of ITSM best practice.
Membership features and benefits
Annual Conference & Awards
Our two-day conference with three tracks of presentations and networking. Includes our annual awards, celebrating the achievements of service management individuals and teams.
Masterclasses
Created and facilitated by industry experts providing real-world guidance and advice, our interactive masterclasses take a fresh approach to the challenges faced by today’s practitioners.
Webinars
One-hour focused events, featuring a subject matter expert or member-based case study. Join them on the day and engage through the Q&A or catch up on demand!
Member Meet-ups
Informal learning through guest presentations and networking with service management professionals in your locality, where you can discuss issues of mutual interest with other members.
Communities of Practice
Exchange ideas and insights with like-minded members, focusing on areas of common interest, developing new guidance, and sharing knowledge and expertise with the wider membership.
Service Management Forums
Join us for three hours of presentations, Q&A and break-out discussions around a key industry theme, a real opportunity to address the burning questions and challenges in the industry today.
Leadership Council
Help to set the service management agenda with other senior industry professionals, debating issues of common concern and developing strategic guidance for our community.
Content & Publications
From our ServiceTalk magazine and white papers to pocket guides, articles and blogs, access a wealth of advice and knowledge.
Skills & Maturity
Our Professional Skills Management Framework and ITSM Maturity Assessment service help organisations develop both the skills of their team and their overall service management maturity.