Our content and resources are a key part of the value that we offer to the ITSM community. These include:
- The new ITIL 4 Introductory Overview, written and reviewed by itSMF UK members.
- The itSMF UK Blog, with the latest news and views from members and industry leaders.
- ServiceTalk – the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, Enterprise ITSM, business relationship management, cyber resilience, agile, DevOps, and service culture.
- The itSMF UK pocket guides – download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary and ITIL Introductory Overview.
- The itSMF UK library of white papers and case studies – contributed by members for other members to share.
- Standards and frameworks in business and service management – check out these three-minute outlines of 35 ITSM-related frameworks.
- PSMF Framework access – see the detailed view of the Professional Service Management Framework by clicking the various sections.
- Webinar Recordings – recordings of our webinars are made available within 24 hours of the live event.
- Check out our online Bookstore with member discount on a huge range of topics.