The member resources area of the website provides links to a growing range of information resources specifically for our valued members:
- ServiceTalk – the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, ITSM beyond ITIL, business relationship management, cyber resilience, agile, DevOps, and service culture.
- The ITSMF UK pocket guides – download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary.
- The ITSMF UK library of white papers and case studies – contributed by members for other members to share.
- Video breaks – members share their views on camera about key service management issues.
- eKnowledge Library – our partner library of papers on ITSM related themes, contributed by ITSMF International members and coordinated by Van Haren Publishing.
- Standards and frameworks in business and service management – check out these three-minute outlines of 35 ITSM-related frameworks.
- PSMF Framework access – see the detailed view of the Professional Service Management Framework by clicking the various sections.
Feel free to contact us if you need a hand getting hold of any of these resources.