Content & Member Resources

itSMF UK's content and resources are a key part of the value that we offer to the service management community. These include:

The itSMF UK library of white papers and case studies – contributed by members for other members to share.
The ITIL 4 Introductory Overvie w, written and reviewed by itSMF UK members.
The itSMF UK Blog, with the latest news and views from members and industry leaders.
ServiceTalk – the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, Enterprise ITSM, business relationship management, cyber resilience, agile, DevOps, and service culture.
The itSMF UK pocket guides – download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary and ITIL Introductory Overview.
Standards and frameworks in business and service management – our new directory of frameworks and standards managed by the Strategy and Planning Community of Practice.
PSMF – find out about the Professional Skills Management Framework and try a free skills self-assessment.
Event Recordings – recordings of a selection of our online events are made available within 24 hours of the live event.