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ITSM Frameworks and Standards

The following table offers links to one-page summaries of the key frameworks and standards used within service management. This ongoing project from the itSMF UK Strategy and Planning  Community of Practice aims to provide a comprehensive reference resource for use by our members. If you would like to be involved in this project, please contact the Group Chair.

Name and ‘info on a page’Owner/coordinatorDomainMore information
Business Analysis Body of Knowledge (BABOK)IIBABusiness AnalysisRead more
Business Demand and Provider Supply ModelBRM InstituteBusiness Relationship ManagementRead more
Business Information Services Library (BiSL)APMG InternationalBusiness Information SystemsRead more
Business Provider Alignment ModelBRM InstituteBusiness Relationship ManagementRead more
Business Relationship Management Body of Knowledge (BRMBOK)BRM InstituteBusiness Relationship ManagementRead more
Business Value Leakage ModelBRM InstituteBusiness Relationship ManagementRead more
Capability Maturity Model Integration (CMMi)ISACACapability Maturity ModelRead more
Certified Agile Service Manager (CASM)DevOps InstituteIT Service ManagementRead more
Control Objectives for Information Technologies (COBIT)ISACAIT Governance & ManagementRead more
Cyber EssentialsNational Cyber Security Council (NCSC)Cyber SecurityRead more
DevOpsIT Development and OperationsRead more
EFQM modelEFQMOrganisational change and performance improvementRead more
eTOM
enhanced Telecom Operations Map
TM ForumTelecoms Operational ProcessesRead more
European e-Competence Framework (eCF)CEN Technical Committee (TC)ICT Competency FrameworkRead more
Extreme Programming (XP)Agile ProcessRead more
FitSMITEMO FitSM working groupIT Service ManagementRead more
Government Digital Service (GDS)
& Service Standard
UK Cabinet OfficeDigital ServicesGovernment Digital Service
Service standard
ISO 27001International Organization for StandardizationIT SecurityRead more
ISO 31000International Organization for StandardizationRisk ManagementRead more
ISO 9000International Organization for StandardizationQuality ManagementRead more
ISO/IEC 20000International Organization for StandardizationIT Service ManagementRead more
ISO/IEC 38500International Organization for StandardizationIT GovernanceRead more
IT Capability Maturity Framework (IT-CMF)Innovation Value Institute (IVI)IT Capability MaturityRead more
IT4ITThe Open GroupIT Reference ArchitectureRead more
ITILAXELOSIT Service ManagementRead more
KanbanLean methodologyRead more
Lean Six SigmaISSSPLean & Process ImprovementRead more
Lean Software DevelopmentLean Enterprise InstituteLeanRead more
Management of Risk (M_o_R)AXELOSRisk ManagementRead more
Management of Portfolios (MoP)AXELOSPortfolio ManagementRead more
Managing Successful Programmes (MSP)AXELOSProgramme ManagementRead more
NIST Cyber Security framework(US) National Institute of Standards & TechnologyCyber SecurityRead more
PMBOKProject Management Institute (PMI)PM Body of KnowledgeRead more
PRINCE2AXELOSProject ManagementRead more
PRINCE2 AgileAXELOSAgile Project ManagementRead more
ResliliaAXELOSCyber SecurityRead more
Scaled Agile Framework (SAFe)Scaled Agile, Inc.Agile FrameworkRead more
ScrumAgile software developmentRead more
Service Integration and Management (SIAM)Scopism own Body of KnowledgeIT Service ManagementRead more
Skills Framework for the Information Age (SFIA)The SFIA FoundationICT skills FrameworkRead more
Site Reliability EngineeringGoogleIT OperationsRead more
The Open Group Architecture Framework (TOGAF)The Open GroupIT ArchitectureRead more
VeriSMInternational Foundation for Digital Competences (IFDC)IT Service ManagementRead more
Yet Another Service Management Model (YaSM)YaSMIT Service ManagementRead more

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