ITSM Frameworks and Standards
The following table offers links to one-page summaries of the key frameworks and standards used within service management. This ongoing project from the itSMF UK Strategy and Planning Community of Practice aims to provide a comprehensive reference resource for use by our members. If you would like to be involved in this project, please contact the Group Chair.
| Name and ‘info on a page’ | Owner/coordinator | Domain | More information |
|---|---|---|---|
| Business Analysis Body of Knowledge (BABOK) | IIBA | Business Analysis | Read more |
| Business Demand and Provider Supply Model | BRM Institute | Business Relationship Management | Read more |
| Business Information Services Library (BiSL) | APMG International | Business Information Systems | Read more |
| Business Provider Alignment Model | BRM Institute | Business Relationship Management | Read more |
| Business Relationship Management Body of Knowledge (BRMBOK) | BRM Institute | Business Relationship Management | Read more |
| Business Value Leakage Model | BRM Institute | Business Relationship Management | Read more |
| Capability Maturity Model Integration (CMMi) | ISACA | Capability Maturity Model | Read more |
| Certified Agile Service Manager (CASM) | DevOps Institute | IT Service Management | Read more |
| Control Objectives for Information Technologies (COBIT) | ISACA | IT Governance & Management | Read more |
| Cyber Essentials | National Cyber Security Council (NCSC) | Cyber Security | Read more |
| DevOps | IT Development and Operations | Read more | |
| EFQM model | EFQM | Organisational change and performance improvement | Read more |
| eTOM enhanced Telecom Operations Map | TM Forum | Telecoms Operational Processes | Read more |
| European e-Competence Framework (eCF) | CEN Technical Committee (TC) | ICT Competency Framework | Read more |
| Extreme Programming (XP) | Agile Process | Read more | |
| FitSM | ITEMO FitSM working group | IT Service Management | Read more |
| Government Digital Service (GDS) & Service Standard | UK Cabinet Office | Digital Services | Government Digital Service Service standard |
| ISO 27001 | International Organization for Standardization | IT Security | Read more |
| ISO 31000 | International Organization for Standardization | Risk Management | Read more |
| ISO 9000 | International Organization for Standardization | Quality Management | Read more |
| ISO/IEC 20000 | International Organization for Standardization | IT Service Management | Read more |
| ISO/IEC 38500 | International Organization for Standardization | IT Governance | Read more |
| IT Capability Maturity Framework (IT-CMF) | Innovation Value Institute (IVI) | IT Capability Maturity | Read more |
| IT4IT | The Open Group | IT Reference Architecture | Read more |
| ITIL | AXELOS | IT Service Management | Read more |
| Kanban | Lean methodology | Read more | |
| Lean Six Sigma | ISSSP | Lean & Process Improvement | Read more |
| Lean Software Development | Lean Enterprise Institute | Lean | Read more |
| Management of Risk (M_o_R) | AXELOS | Risk Management | Read more |
| Management of Portfolios (MoP) | AXELOS | Portfolio Management | Read more |
| Managing Successful Programmes (MSP) | AXELOS | Programme Management | Read more |
| NIST Cyber Security framework | (US) National Institute of Standards & Technology | Cyber Security | Read more |
| PMBOK | Project Management Institute (PMI) | PM Body of Knowledge | Read more |
| PRINCE2 | AXELOS | Project Management | Read more |
| PRINCE2 Agile | AXELOS | Agile Project Management | Read more |
| Reslilia | AXELOS | Cyber Security | Read more |
| Scaled Agile Framework (SAFe) | Scaled Agile, Inc. | Agile Framework | Read more |
| Scrum | Agile software development | Read more | |
| Service Integration and Management (SIAM) | Scopism own Body of Knowledge | IT Service Management | Read more |
| Skills Framework for the Information Age (SFIA) | The SFIA Foundation | ICT skills Framework | Read more |
| Site Reliability Engineering | IT Operations | Read more | |
| The Open Group Architecture Framework (TOGAF) | The Open Group | IT Architecture | Read more |
| VeriSM | International Foundation for Digital Competences (IFDC) | IT Service Management | Read more |
| Yet Another Service Management Model (YaSM) | YaSM | IT Service Management | Read more |