Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.