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February 2019

Masterclass – Major Incident Management

February 22, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

February 28, 9:30 am - 4:30 pm
&Meetings Paddington, 5 Merchant Square, Paddington
London, London W2 1AY United Kingdom
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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March 2019

Masterclass – Problem Management

March 7, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Underground

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – Digital Capabilities Management Model

March 14, 9:30 am - 4:30 pm
Glasgow (venue TBC) Glasgow, United Kingdom

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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Masterclass – Change and Release Management

March 18, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
Bridge in London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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Masterclass – Business & IT Alignment

March 27, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of London

IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?

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Masterclass – ISO/IEC 20000: the Standard for Service Management

March 28, 9:30 am - 4:00 pm
London (venue TBC) London, United Kingdom
Major Incident Management Workshop - London

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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April 2019

Masterclass – ThinkNation: “How to structure IT for the future”

April 4, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Let's face it the world doesn’t work according to our plans, things change and you can't solve problems with the same thinking that has created them. In this session we will combine the thinking of business professionals with the next generation to create new paradigms and solutions.

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Masterclass – DevOps Simulation

April 17, 9:30 am - 4:30 pm
Deloitte UK, 2 New Street Square
London, EC4A3BZ United Kingdom
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Picture of London

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – Business Information Management (BiSL)

April 30, 9:30 am - 5:00 pm
London (venue TBC) London, United Kingdom

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.

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