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Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

Online Masterclass – Major Incident Management

Online Delivery

To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.

£295

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Online Masterclass – Problem Management

Online Delivery

Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.

£295

Online Masterclass – Demonstrating the Value of IT

Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

£295

Online Masterclass – Implementing XLAs

Online Delivery

This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.

£295

Digital Transformation Business Simulation

Churchill War rooms Clive Steps, King Charles Street, London

Join us at Churchill War rooms, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.

Free

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295

Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99