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April 2020

Online Masterclass – Service Catalogue

April 28, 9:30 am - 4:30 pm
Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Online Masterclass – People Management Skills

April 29, 9:30 am - 4:30 pm
Online Delivery

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Online Masterclass – Change and Release Management

April 30, 9:30 am - 4:30 pm
Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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May 2020

Online Masterclass – Post Incident Review

May 14, 9:30 am - May 15, 1:00 pm
Online Delivery

Join us for this one day Kepner-Tregoe masterclass designed for Major Incident Managers, Problem managers, and others responsible for creating effective Post-Incident review reports.

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Masterclass – Knowledge Management (KCS)

May 19, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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June 2020

Masterclass – DevOps Simulation

June 10, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Media City Manchester

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Masterclass – ITIL 4 in Action Simulation

June 11, 9:30 am - 4:00 pm
Manchester (venue TBC) Manchester, Greater Manchester United Kingdom
Manchester Tram

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Online Masterclass – Major Incident Management

June 11, 9:30 am - June 12, 1:00 pm
Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Online Masterclass – IT Service Continuity Management

June 11, 9:30 am - June 12, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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Online Masterclass – Problem Management

June 23, 9:30 am - June 24, 1:00 pm
Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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