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April 2021

Online Masterclass – Knowledge Management (KCS)

April 20, 1:00 pm - April 21, 5:00 pm
Online Delivery
£295

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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Online Masterclass – Value Stream Mapping

April 27, 9:30 am - 4:30 pm
Online Delivery
£295

Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

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May 2021

Online Masterclass – Cloud Centre of Excellence

May 13, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass is designed to aid IT Leaders and Practitioners get started in establishing the principles supporting a Cloud Centre of Excellence.

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Online Masterclass – Pragmatic Continual Improvement

May 17, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Online Masterclass – Lean IT

May 20, 9:30 am - 4:30 pm
Online Delivery
£295

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts and give you an understanding of key Lean IT principles and techniques.

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Online Masterclass – Designing Your Operating Model using the Operating Model Canvas

May 20, 9:30 am - May 21, 1:00 pm
Online Delivery
£295

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Online Masterclass – Pragmatic Continual Improvement

May 21, 9:30 am - 4:30 pm
Online Delivery
£295

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

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Online Masterclass – Digital Transformation Simulation

May 21, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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June 2021

Online Masterclass – Post Incident Review

June 3, 9:30 am - June 4, 1:00 pm
Online Delivery
£295

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

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Online Masterclass – ITIL 4 in Action Simulation

June 17, 9:30 am - 4:00 pm
Online Delivery
Free

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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