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Business Simulation

The National Museum of Computing Block H, Bletchley Park, Milton Keynes, Buckinghamshire, United Kingdom

Join us at Bletchley Park, home of the Codebreakers, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.

Free

Online Masterclass – Problem Management

Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

£295

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295

Online Masterclass – Re-imagining the CAB

Online Delivery

This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.

£295

Introduction to ITSM – Part 1

Online Delivery

Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.

£99

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

Online Masterclass – Availability and Capacity Management

Online Delivery

Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.

£295

Online Masterclass – Pragmatic Continual Improvement

Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

£295

Online Masterclass – Digital Operating Model

Online Delivery

We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.

£295