Loading Events

Events Search and Views Navigation

Event Views Navigation

August 2020

Online Masterclass – Major Incident Management

August 13, 9:30 am - August 14, 1:00 pm
Online Delivery

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

Find out more »

September 2020

Online Masterclass – Post Incident Review

September 10, 9:30 am - September 11, 1:00 pm
Online Delivery

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

Find out more »

Online Masterclass – IT Service Continuity Management

September 17, 9:30 am - September 18, 1:00 pm
Online Delivery

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

Find out more »

Online Masterclass – Service Catalogue

September 17, 9:30 am - 4:30 pm
Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

Find out more »

October 2020

Online Masterclass – Pragmatic Continual Improvement

October 8, 9:30 am - 4:30 pm
Online Delivery

As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.

Find out more »

Online Masterclass – Knowledge Management (KCS)

October 9, 9:30 am - 4:30 pm
Online Delivery

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Find out more »

Online Masterclass – Problem Management

October 15, 9:30 am - October 16, 1:00 pm
Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

Find out more »

November 2020

Online Masterclass – Customer Care Skills for the Service Desk

November 3, 9:30 am - 4:30 pm
Online Delivery

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

Find out more »

Online Masterclass – People Management Skills

November 4, 9:30 am - 4:30 pm
Online Delivery

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

Find out more »

Online Masterclass – Essence of Experience (XLA)

November 5, 9:30 am - 4:00 pm
Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

Find out more »
+ Export Events
Scroll to Top