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July 2019

Masterclass – ITIL 4 in Action Simulation

July 3, 9:30 am - 4:00 pm
UCL Bidborough House, 38-50 Bidborough Street
London, WC1H 9BT United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Masterclass – Pragmatic Continual Improvement

July 12, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Salford Habour

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Masterclass – Problem Management

July 18, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – Digital Capabilities Management Model

July 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Bridge

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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September 2019

Masterclass – People Management Skills

September 12, 9:30 am - 4:30 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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Birmingham

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Masterclass – Change and Release Management

September 16, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

September 25, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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Masterclass – DevOps Simulation

September 27, 9:30 am - 4:30 pm
National Institute for Health Research, Leeds, 21 Queen Street
Leeds, West Yorkshire LS1 2TW United Kingdom
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This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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October 2019

Masterclass – What, Where, When, Why, How of ISO/IEC 20000

October 3, 9:30 am - 4:00 pm
Village Hotel Club (Walsall), Tempus Drive
Walsall, WS2 8TJ United Kingdom
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Birmingham

ISO/IEC 20000 is the standard for service management that can be applied to IT and non-IT services. In this event, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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Masterclass – Knowledge Management (KCS)

October 8, 9:30 am - 4:30 pm
etc.venues Victoria, 1 Drummond Gate, Pimlico
London, London SW1V 2QQ United Kingdom
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Picture of London

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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