As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs.
As the first anniversary of itSMF UK’s pilot mentoring scheme approaches, Caroline Wyatt offers an update on its progress.
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses
Problem management is the only ITIL discipline that prevents incidents from occurring or recurring. Given its potential impact, you would
Val Wilson reflects on some key shifts that have occurred in leadership styles, and how these changes are creating new
A big thank you to all itSMF UK members who took part in the ISO/IEC 20000 Survey 2024, giving us
Richard Horton has spent a decade and more in the service management kitchen. Here are some musings on what the
Around ten years ago, itSMF UK’s Problem Management Special Interest Group (PM SIG) surveyed its membership about the state and
Why have we been slow to take up teaching service management in our university system? Sandra Whittleston considers the contributing
With the meteoric growth of cyber crime, Dr Clive King and Conor Horgan explain how to manage the impact of
Building suppliers at loggerheads, endless site visits, and a hapless customer left to carry the can. Richard Horton reflects on
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