Blog

In today’s ever-evolving business landscape, success is no longer measured in terms of profit alone. As organisations strive to thrive

Simon Rolley shares his experience of an itSMF UK business simulation at the National Computing Museum in Bletchley Park.

When it comes to organisational or personal ‘values’ – i.e. the principles that guide our work – how do ITIL

Information security can be a pain at times. I think most people understand that the controls are there ultimately to

Perception is reality. and if your consumers don’t recognise value from what you do, they certainly will recognise cost. In

In this article we explore the different types of automation in a service support context. We focus on internal user

“I’m stood in front of the bathroom mirror practising tying a bow tie on a Sunday morning in early November.

Have you ever asked yourself, “Why do we measure things?” It’s a question that often goes unasked, yet it lies

The main topics of discussion at itSMF UK’s recent sector spotlight on the higher education sector were cybersecurity and major

There is a quote attributed to Napoleon Bonaparte that goes something like “A soldier will fight long and hard for

Daniel Breston reflects on the synergies between ITSM good practice and his recent experiences of critical healthcare.

Cristan Massey considers how we can use chaos engineering to test our service processes.