Blog

ITIL V3 may have officially retired in 2022, but it’s far from gone. Articles, forum posts, and countless practitioner discussions

Chantal Grevatte-Ball takes us on a personal journey into the value of liaison roles in IT service management

The strategy team of the itSMF UK Service Design Community of Practice recently created a new resource and guide for

itSMF UK recently held a member meet-up in association with the BCS IT Asset and Service Management group, the session

Faith Thomas and Anthony Steer get to grips with a pair of service management bugbears, technical and legacy debt.

As he surveys his new property, Richard Horton reflects on certification, contract management, new technology and the need for a

Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic

Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.

How we combine digital products and services is now the source of some debate within the industry, says Roman Zhuravlev.

As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs.

Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.