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One successful Gen AI attack on your service desk could destroy your business. Frank Abagnale tells how they did it

Digital transformation has become a critical element in the survival and growth of organisations. It’s no longer just a trendy

In the fast-paced world of service management and technology (digital services), innovation is constant, and the pressure to perform is

One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes

Ian MacDonald explains the benefits for those in ITSM of the ‘analogous overlap’ with other industries.

Val Wilson explains what’s required to create an effective Security Operations Centre for customers.

Service design is one of the most underestimated but essential stages of service management. Chevonne Hobbs explains why.

There are many aspects to consider when designing a new service for customers, but what are the most important? The

Organisations can now create a robust framework by implementing ISO 27001 alongside ISO 20000-1, delivering efficient IT services, safeguarding the

In today’s ever-evolving business landscape, success is no longer measured in terms of profit alone. As organisations strive to thrive

Simon Rolley shares his experience of an itSMF UK business simulation at the National Computing Museum in Bletchley Park.

When it comes to organisational or personal ‘values’ – i.e. the principles that guide our work – how do ITIL