Blog

Cristan Massey considers how we can use chaos engineering to test our service processes.

Mark Herring offers a light-hearted view of legacy data migration.

“Success is all about collaboration.” DHCW’s Liz Wride shares her impressions of itSMF UK’s recent Sector Spotlight for service management

itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a

Not all organisations want to gain a certificate of conformity. For some, it is enough to put in place a

Change may be constant, but how you manage and embrace change can make all the difference, argues Chris Evans

Mohammed El-Arabi explains why leadership is just as a important for successful digital transformation as the underlying ITSM processes.

Has ITIL made the definition of a service too complicated? And does that make it more difficult for service managers

For many years, regional meet-ups were the lifeblood of itSMF UK. During the Pandemic, we turned to Zoom and Teams

Cyber security is not all about geeky hackers in their bedrooms. Jordan Wray explains how he started his career in

David Barrow explains how co-creation of value requires a strong partnership between all stakeholders involved in delivering a service.