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Blog

Mark O’Loughlin
Cloud computing: make it about the business!

Mark O’Loughlin considers the challenges of effective cloud management, the topic of our next SMtech event.

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Mark O’Loughlin October 10, 2019
Mark Smalley
MarsLander marches on

Mark Smalley takes the Marslander ITIL simulation to the next level.

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Mark Smalley October 7, 2019
Mark McGinn
Watch out for silos and don’t eat the elephant!

Mark McGinn reports on the recent itSMF UK SMtech Forum on Asset Management.

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Mark McGinn September 27, 2019
Bridge in London
Barclay Rae
Reflecting on DOES19: convergence and people-focussed IT

This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events

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Barclay Rae August 8, 2019
cyber security
Paul Wilkinson
ITIL or Until? The choice is yours

The mission director of SPACE-Y throws the newspaper on the table. “NASA Mars 2020 Rover gets a super new instrument,”

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Paul Wilkinson July 11, 2019
Group of hands and feet
Richard Horton
Service design: putting the customer first

You may have seen recent itSMF communications about SIG (Special Interest Group) Focus Days. The idea here is to pick

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Richard Horton June 20, 2019
Paul Wilkinson
Relevance is something you have to claim

ITIL®4 has been launched successfully. Across the globe ITSM professionals have been proudly adding the ITIL 4 certificate to their

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Paul Wilkinson June 4, 2019
Karen Brusch
ITIL 4 Guiding Principles – what’s this all about?

There are Seven Guiding Principles in the new ITIL 4 Foundation book. These principles are not in fact new –

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Karen Brusch April 10, 2019
Christoph Goldenstern
Achieving Service Excellence in Major Incident Management

Most modern companies depend on technologies to such a degree that it results in a significant risk of technical issues

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Christoph Goldenstern March 7, 2019
Patrick Bolger
Exploring the ITSM tools market

With roughly 200 vendors selling service desk tools, and around 70 vendors active in the mid-market and enterprise space, selecting

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Patrick Bolger February 11, 2019
tomato language barrier
Lorraine Joseph
Communication – Helping IT Close the Gap with the Business

Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for

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Lorraine Joseph January 15, 2019
Nicholas Collier
Integrating Managed Service Providers with your Organisation

TEXT TO SPEECH:  PART 1   PART 2 IT has moved from a single, often experimental business function to a capability

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Nicholas Collier December 18, 2018
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