You’re probably aware that to produce a succession of motivated, driven, forward-facing employees every organisation needs some form of career
It seems like Artificial Intelligence (AI) is suddenly everywhere, from phones to cars to kitchen appliances. If it performs calculations
The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years
This article was contributed by Claudio Pastori and Rosario Percannella from European Central Bank. Communication is a key element for
When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that
ISO/IEC 20000 is the only international standard for service management. It can be used by organizations big and small, public
Over the last 15 years I’ve worked with a lot of businesses – from big brands to small names –
We need more industry convergence – without it we continue to struggle in our silos… There are a number of
“Service Catalogue” is an interesting term in that it can be interpreted, and used, in a number of different ways.
Unfortunately Shadow IT is still “a thing”, and many organisations still don’t know what to do about it. Here we
Problem management is often seen as the ITSM/ITIL ‘game-changer’ process that never gets done – or at least done properly.
In this blog Barclay Rae takes a looks at what SIAM is, how to approach it, and provides advice for
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