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Blog

Paul Wilkinson
MarsLander – flight checklist, Paracetamol

Captain’s log: stardate 22 July 2020 The Mission director rubbed his throbbing temples and shifted in his seat to relieve

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Paul Wilkinson July 31, 2020
Claire Burn
Member events: are you ready to join us online?

The current pandemic has resulted in the suspension of several of our face to face member events. Since then the

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Claire Burn July 3, 2020
Paul Wilkinson
ITSM – the next generation. MarsLander faces three new challenges

“To boldly go where no ITIL has been before. That is the challenge facing my Mission Control teams. In this

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Paul Wilkinson June 23, 2020
Barclay Rae
Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4

Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some

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Barclay Rae June 4, 2020
Dr Don Page
Service and info security management standards: Asia leads the way

Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation

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Dr Don Page May 19, 2020
Chris Markiewicz
Customer Care During Lockdown – Apply the LAW

It probably goes without saying that we are now, more than ever, reliant on technology, given the immense challenges posed

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Chris Markiewicz April 23, 2020
Candy Candappa
How to manage yourself when home-working

Following up on his previous blog, Candy Candappa offers some useful hints and tips on working at home – when

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Candy Candappa April 3, 2020
Candy Candappa
Managing a remote-working team in challenging times

Candy Candappa suggests some ways to re-think your management style in the light of enforced remote working. Let us have

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Candy Candappa March 23, 2020
Paul Wilkinson
Talking business to the business

Diary entry, CEO of Parts Unlimited: 12 Feb 2020. 8.00. At least the crisp blue sky surrounding the BT Tower

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Paul Wilkinson February 21, 2020
itSMF UK
ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!

The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by

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itSMF UK January 31, 2020
Mark Smalley
Make way for High Velocity IT!

High Velocity IT has recently captured the attention of the service management community as one of the four pillars of

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Mark Smalley January 24, 2020
Richard Horton
The problem with problems – reflections from North region

Richard Horton reports on the latest itSMF UK North Region meet-up, where conversation turned to the question of problem solving

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Richard Horton October 30, 2019
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