Blog

Building suppliers at loggerheads, endless site visits, and a hapless customer left to carry the can. Richard Horton reflects on

IT might seem like the last place you’d expect emotions to come into play, but the truth is, IT is

Jaro Tomik shares his personal highlights from ITSM24.

Barry Corless reflects on some special moments from this year’s itSMF UK Conference.

One successful Gen AI attack on your service desk could destroy your business. Frank Abagnale tells how they did it

Digital transformation has become a critical element in the survival and growth of organisations. It’s no longer just a trendy

In the fast-paced world of service management and technology (digital services), innovation is constant, and the pressure to perform is

One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes

Ian MacDonald explains the benefits for those in ITSM of the ‘analogous overlap’ with other industries.

Val Wilson explains what’s required to create an effective Security Operations Centre for customers.

Service design is one of the most underestimated but essential stages of service management. Chevonne Hobbs explains why.

There are many aspects to consider when designing a new service for customers, but what are the most important? The