What are the best methods of running a more efficient organisation that still delivers quality products and
services to meet the needs and requirements of its consumers? How many organisations look to embed
and allow for a continual improvement in their culture that enables methods of identifying areas of
inefficiency? How many organisations ‘think’ they are doing continual improvement, and how many actually
are?
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses on the need to implement a CI Practice, and the potential challenges faced. It then suggests a practical approach to CI practice development using ITIL 4 and elements of LEAN Six Sigma and COBIT 2019.
Chevonne Hobbs
Chevonne Hobbs has worked in IT for 25 years with organisations as diverse as Coca Cola, Leeman Brothers, CAP Gemini and Ricoh. She is currently Senior Manager IT Consultant at Illuminet Solutions.
