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Online Masterclass – Major Incident Management

Online Delivery

To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.

£295

Online Masterclass – Human-centred design for ITSM

Online Delivery

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

£295

Online Masterclass – Introducing AI to ESM

Online Delivery

This interactive masterclass will provide actionable and practical guidance for establishing good ESM within an organisation as well as how to approach introducing AI to ESM.

£295