Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295
10 events found.
ITIL
Events
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Online Delivery
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Webinar – The New ITIL for Leaders: Defining direction in an ever-changing environment
Online DeliveryContinuing with the ITIL version 5 webinar series we're pleases to welcome Kaimar Karu, co-author of Strategy and the lead author of Transformation books, and Roman Zhuravlev, Senior ITIL Architect at PeopleCert, who will share how the New ITIL may increase chances for your strategy success.
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Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
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Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Online DeliveryContinuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
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Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Webinar – Understanding ITIL® (Version 5): Qualification Scheme and Certification Pathways
Online DeliveryThis webinar will provide an overview of ITIL (Version 5) and its associated qualification scheme. The session will explore the qualification scheme in detail, including the available modules, possible learning journeys, and the audiences each certification is designed to support.
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Masterclass – Creating a Digital Management System
Online DeliveryWe will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
£295 -
ITIL Case Study Event 2026
Online DeliveryJoin us on a journey of service management improvement with presentations from Foster + Partners, BT, AtkinsRéalis & PeopleCert.
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Masterclass – Incident Management
Online DeliveryIncidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge. This online masterclass provides a proven, structured, real-world approach to managing incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
£295