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Webinar – IT4IT 3.0: Designed for Managing Digital

Online Delivery

This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.

Free

Webinar – 2023 Business Simulation Launch

Online Delivery

Working with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.

Free

Webinar – Introduction to The V*A*L*U*E Formula

Online Delivery

In collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.

Free

Webinar – Repairing ITIL’s blind eye

Online Delivery

For more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.

Free

Webinar – Value: It’s more than you think

Online Delivery

In collaboration with multiple itSMF country chapters, this enlightening session - based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.

Free

Webinar – Crafting a Value Vision: Where do you think you’re going?

Online Delivery

In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range.  During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.

Free

Webinar – Four keys for driving better business value and results with your Service Desk

Online Delivery

Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.

Free