In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
Working with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
The COBIT goals cascade is the best kept secret in the I&T industry today. In this highly informative webinar, we will explore the customisation and creation of a goals cascade using a case study and create a customised mapping that unleashes the power of goals cascading.
In collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.
For more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.
In collaboration with multiple itSMF country chapters, this enlightening session - based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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