Webinar – How do ITIL 4 and ISO/IEC 20000 fit together?
This webinar offers an introduction to Part 11 of the standard and explains how to get the best from both sources of guidance.
Free
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This webinar offers an introduction to Part 11 of the standard and explains how to get the best from both sources of guidance.
This webinar provides an overview of the role of a service architect, focusing on its scope and the skills required to do the job effectively.
Join us for this live webinar where you'll find out how the self-assessment works, why the platform is based on SFIA 8, what to do after the assessment has been completed, and how to use the tool to set up a profile and action plan with personal career goals and easy-to-use role profile mapping.
Roman Zhuravlev will provide an introduction to the two ITIL 4 Extension Modules announced towards the end of 2021.
This webinar discusses elements of UX/CX design, customer journey mapping and experience management, as well as how to ensure that your portal is successful.
There are plenty of models for operating a Major Incident team. And no single right answer. This webinar looks at different support scenarios and shows how you can make the best decisions for your company.
Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination but have questions about the categories, deadlines or judging process, please join us for an informal webinar on 8th June at 12.00. After a short […]
For many organisations, the CAB is the source of endless frustration with change management. Join us for a discussion that will change the way you think about the CAB.
DevOps is weird. It's hard to pin down yet it has proven to be valuable. This webinar explores what it is and isn't, and the kind of value that organisations get out of the investment.
In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
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