Webinar – Work Life Balance in Major Incidents

Work Life Balance in Major Incidents looks like an oxymoron. Awake in the small hours. Outages running over days sometimes. Lots of obstacles in the way of service restoration. No time for even a cup of tea.

It is true that an emergency team in any walk of life will face stress. It doesn’t have to be constant. And it shouldn’t interfere with normal life.

There are plenty of models for operating a Major Incident team. And no single right answer. This webinar looks at different support scenarios and shows how you can make the best decisions for your company. We’ll cover: organisation, shift patterns, MIM selection and communication to help you find a balanced solution.

Presenter

Facilitated by Andrew Vermes, a Senior Consultant at Kepner-Tregoe who works daily with major technology clients on improving incident management processes.  Andrew’s work profile includes technology sales, training management and clear thinking consultancy. During this time, he has created new strategic directions for clients, driven innovative solutions, built frameworks for individual and team success and provided long-term value.

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!
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