Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.
This webinar will explain what a CCOE is and how to establish one that will be effective and which delivers results. Also, find out why you should not outsource a CCOE, and how to get started with developing a CCOE for your own organisation.
Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organizational change management, and much more.
The Drive Stakeholder Value book is one of the most “fresh thinking” of the ITIL4 Managing Professional publications, but still very useful and practical. This webinar will not only provide you with knowledge of what the DSV book is all about. It will also cover why it is so urgently needed.
During this webinar we'll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.
HMRC recently embarked on the largest EMEA public sector deployment of ServiceNow! During this webinar they will discuss how they established and then maintained an 'Out of the Box' methodology and the benefits of doing so with respect to supporting their ITSM Strategy and ITIL 4 alignment.
Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.
This webinar will position FitSM in the ITSM landscape and Mart Rovers will share his experience on how to best benefit from what this freely available standard has to offer along with hints and tips - as well as highlighting some potential pitfalls you want to avoid.
This webinar will look the the role of different types of knowledge in systems management, and how to create a lessons learning ecosystem. It will include new approaches to measuring service attitudes that break many of the issues with outcome based KPIs which can too easily distort the value chain
As we progress through our careers, certain types of communications tend to get more challenging. We’ve all been there, this event will highlight different communication approaches and techniques that can help modern ITSM.
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Tel: +44 (0) 118 918 6500
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