This session focuses on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.
There are many confusing perspectives on what Kanban is and is not. Is it a software delivery practice? I’m using a task board to describe work, am I using Kanban? Is it a more advanced version of Scrum? This session will answer all of these questions and many more.
This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.
This webinar draws on facilitator Chris’s vast experience over 30 years in leading customer service training programmes. As a result of attending, you’ll come away with actions that can be taken to help prevent these customer service taboos and, therefore greatly enhance the customer experience.
This webinar will look at how service desks can build a sustainable strategic capability and focus. It will cover aligning a service desk strategy to the organisation, stakeholder and team engagement and how the service desk needs to create a positive identity.
This session will look at the fundamental requirements for effective Change and Release Management, it explores the roles and basic building blocks needed to implement and improve these key practices.
Lead Editor and Author, Erika Flora, will be discussing several of the book's key topics, including: developing a digital strategy, crafting a compelling vision for digital change, nurturing an innovative culture, and leading teams through volatile and uncertain times.
This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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