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Webinar – Communicating and Marketing SM to the Business/Senior Management

December 9, 1:00 pm - 2:00 pm

As we progress through our careers, certain types of communications tend to get more challenging. We’ve all been there – preparing for the service review meeting, or composing an update during a major incident … or perhaps managing a large programme of organisational change (M&A, redundancies, and so on).

We’ve all struggled to balance our desire to provide information and choosing what we can or should communicate. Not everyone needs (or wants!) to know that IT met its SLAs; perhaps the legal or PR team have given you strict instructions about what you can’t share.

Which makes us ask – are there best practices for managing communication? Or at least some guidelines? This event will highlight different communication approaches and techniques that can help modern ITSM.


This webinar is being delivered by Akshay Anand.  Akshay is an IT Services Management professional with an ITIL Expert Certification and nearly 20 years’​ global experience in designing & implementing ITSM , 10 years’ experience managing application support & development teams and managing IT Services.  Akshay’s uniqueness and success comes from the fact that he has worked across diverse industries and regions.

Throughout his career, he has worked in the UK, US and Asia, collaborating with teams across EMEA and North America. He has implemented challenging and aggressive IT Service Management projects & transformations in diverse industries such as pharmaceuticals, publishing, insurance and financial services.

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



December 9
1:00 pm - 2:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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