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Webinar – Getting started with ITIL 4 Direct, Plan and Improve

April 22, 1:00 pm - 2:00 pm

Direct, Plan and Improve (DPI) is one of the 4 books in the ITIL 4 Managing Professional programme, as well as being one of the two books in the ITIL 4 Strategic Leader programme. This webinar offers a practical view of how the book contributes to the broader ITIL4 guidance and how to apply its content to addressing the service management challenges faced in organisations of all types and conditions.

Regardless of their organisational role or level of authority, everyone has something they have the authority to direct – even if it is just themselves. Everyone has something they need to plan, and everyone at every level should always be contributing to, if not leading, improvement. DPI provides a grounding in a set of principles, methods and techniques that can be used by anyone to direct, plan and improve the areas in which they are involved.

Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organisational change management, and much more.


A service management expert with 30 years in service industries, Lou Hunnebeck is Principal Advisor at DXC Technology. Her passion for improving how we do what we do brought her to ITSM from a background in process consulting, training and ITSM systems consulting. She is the author of the ITIL Service Design 2011 Edition, Senior Architect/Co-Author for the ITIL Practitioner Guidance publication, was a Lead Architect ITIL 4 Foundation and is a Lead Editor and Author on the ITIL 4 Direct, Plan and Improve publication, part of the Managing Professional and Strategic Leader qualification programmes.

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



April 22
1:00 pm - 2:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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