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Webinar – Creating a New Digital Operating Model (powered by IT4IT)

July 20, 1:00 pm - 2:00 pm

Many organisations are transforming their IT operating model to manage the new digital reality and to cope with the increasing demands of delivering better value, sooner and safer while optimising customer journeys and value streams. However, most organisation still lack overall vision and blueprint for managing this new digital reality and how to combine different practices to optimize your end-to-end IT value streams (e.g. combining Agile development, DevOps, Continuous Delivery, and IT Service Management).

This presentation is about creating this overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.

  • How is the current IT operating model evolving?
  • How to create a digital operating model? What capabilities do you need to optimize your IT value streams?
  • What is the impact of Agile Development, Continuous Delivery and DevOps for the ITIL processes / practices?
  • How can IT4IT be used in combination with other practices e.g. ITIL, DevOps, SIAM, SRE and Scaled Agile practices?
  • How to start my own journey to improve my digital management capabilities (top do’s and don’ts)?


Rob Akershoek is an IT management/ DevOps architect at DXC and Chair of the IT4IT Forum within The Open Group. He helps IT organisations to transform and become a more lean and agile service provider, ready to manage the new digital ecosystem consisting of a hybrid cloud environment provided by a multi-vendor sourcing landscape. He is architecting the new digital operating model combing standards, practices, and concepts such as ITIL, IT4IT, SAFe, DevOps and Continuous Delivery and Security Management. He assists IT organisations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management, risk and security management, ITSM, CMDB, cloud orchestration, etc. Rob Akershoek is author of numerous articles and author the IT4IT management guide (managing the business of IT).

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



July 20
1:00 pm - 2:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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