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Webinar – Getting started with FitSM

September 16, 12:00 pm - 1:00 pm

For nearly a decade Fit Service Management (FitSM) has helped organisations focus on the bare minimum when it comes to applying IT service management best practices. With only 85 auditable requirements, or “to do’s”, for your ITSM program, the standard can best be described as lightweight.

The main goals of FitSM are:

  • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
  • Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
  • Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
  • Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.

During this one-hour webinar, Mart Rovers of INTERPROM will introduce you to the standard.  With decades of experience of owning and running companies and organizations, leading teams, and advising executives and managers, he is eager to share his FitSM experiences with you. The presentation positions FitSM in the ITSM landscape, and Mart will suggest how to benefit fully from this freely available standard, offering some practical hints and tips and highlighting the pitfalls you will want to avoid.


For many years, Mart was an active member of itSMF USA where he led the ISO/IEC 20000 Special Interest Group and co-led the local chapters in Houston, Texas and in Arizona.  He possesses all ITIL available certification levels since the mid-90s and has led dozens of organizations towards ISO/IEC 20000 certification. Mart is President of INTERPROM, a (service management) coaching, consulting, training, and education firm.  Mart is an APMG-accredited trainer for courses in service management, business relationship management, information security management, and more.

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



September 16
12:00 pm - 1:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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