Webinar – Getting started with Supplier Management
Join us for this webinar where Barry Corless will be providing some guiding principles to help you get started with supplier management.
10 events found.
Webinar Events
Events
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Webinar – Getting started with ITIL 4 Create, Deliver and Support
Create Deliver and Support (CDS) is one of the 4 books in the ITIL4 Managing Professional programme. This webinar offers a practical view of how the book contributes to the broader ITIL 4 guidance, and how to apply its content to service delivery challenges and issues within the workplace.
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Webinar – Getting Started with Experience Level Agreements
A key component to unlocking IT success and ensuring great employee experience is the creation and management of XLAs to underpin employee experience improvements. This webinar will show attendees the best practice approach to improving employee experience and introducing XLAs.
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Webinar – Getting started with Site Reliability Engineering
Site Reliability Engineering practices talk about Toil, Service Level Indicators, Service Level Objectives and Error Budgets. What does all this mean? Where can I start to understand it? Can some of the principles be adopted without tortuous upheaval?
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Webinar – Getting started with Digital Transformation / Evolution
This session focuses on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.
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Webinar – Getting started with The Kanban Method
Online DeliveryThere are many confusing perspectives on what Kanban is and is not. Is it a software delivery practice? I’m using a task board to describe work, am I using Kanban? Is it a more advanced version of Scrum? This session will answer all of these questions and many more.
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Webinar – Getting started with Agile Service Management
This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.
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Webinar – The 5 customer service taboos….and how to prevent them!
Online DeliveryThis webinar draws on facilitator Chris’s vast experience over 30 years in leading customer service training programmes. As a result of attending, you’ll come away with actions that can be taken to help prevent these customer service taboos and, therefore greatly enhance the customer experience.
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Webinar – Setting a strategic direction & capability for your Service Desk
Online DeliveryThis webinar will look at how service desks can build a sustainable strategic capability and focus. It will cover aligning a service desk strategy to the organisation, stakeholder and team engagement and how the service desk needs to create a positive identity.
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Webinar – Getting started with Change & Release Management
Online DeliveryThis session will look at the fundamental requirements for effective Change and Release Management, it explores the roles and basic building blocks needed to implement and improve these key practices.
