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Webinar – Getting started with ITIL 4 Create, Deliver and Support

June 5, 1:00 pm - 2:00 pm

Create Deliver and Support (CDS) is one of the 4 books in the ITIL4 Managing Professional programme. This webinar offers a practical view of how the book contributes to the broader ITIL 4 guidance, and how to apply its content to service delivery challenges and issues within the workplace.

CDS provides a holistic view of all service delivery activity, from idea to reality, from demand to value and from design, build and test through to run and support. The book – and the associated training course – covers the entire lifecycle of technology-enabled products and services and is essential reading for development and operations practitioners alike.

This includes information on collaboration, culture and team working, which is relevant to all parties. The content also provides practical ideas and tools for value-stream working – making practices and processes work as a ‘joined up’ service and customer experience. The content is valuable and useful to developers, testers, BRMs, technicians, managers, business analysts and all those in the digital workspace, as well as service management practitioners. 

This session will focus on key areas of perspective and flexibility for a service management professional – perspective in terms of what a professional needs to know and how they can develop the right competencies in their role, and flexibility in terms of how to approach different situations, through the guiding principles and by using value streams.


A Board Member of itSMF UK and a Service Management Consultant since 1994, Barclay Rae is part of the ITIL4 Lead Author Team, lead editor of the CDS book, co-author of the ITIL Practitioner Guide, an SDI associate and auditor as well as SDC standards co-author. He is a well-known and popular presenter on all service management related themes. 

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



June 5
1:00 pm - 2:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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