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Webinar – Getting started with ITIL 4 High Velocity IT

May 1, 2020, 12:00 pm - 1:00 pm

High Velocity IT is a Specialist module in the ITIL 4 Managing Professional qualification. It is about using digital technology to do business significantly differently, or do significantly different business. It manifests itself in combinations of better employee experience, better business processes, better products and services, better customer experience, and even better customers if digital channels open up new markets.

This places higher demands on the digital service provider, requiring different ways of thinking and different ways of working. This webinar introduces ITIL High Velocity IT and explores some plausible first steps. The Lead Editor of the book calls it “guidance that matters, for people who care”.


Mark Smalley was the Lead Editor of ITIL 4 High Velocity IT. Also known as The IT Paradigmologist, he thinks, writes and speaks extensively about IT ‘paradigms’ – in other words our changing perspectives on IT. Mark is an IT Management Consultant at Smalley.IT and delivery partner for GamingWorks’ DevOps and ITSM business simulations. He is a Global Ambassador at the DevOps Agile Skills Association (DASA) and has contributed to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, and VeriSM. Mark has lectured at various universities and has spoken at hundreds of events in more than thirty countries.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



May 1, 2020
12:00 pm - 1:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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